Mostapha M. Howaidy

Recruit, hire, and train employees in the Customer Care Department.
Manage the Contact Center.
Set training programs for employees in the entire organization from sales, marketing, IT…etc.
Create and analyze reports on the number of inbound and outbound customer-related calls.
Manage and follow up the Complaints Department and make sure that all complaints are resolved and customers are satisfied.
Manage and Implement a communication module with our partners (Mobinil – LinkDotNet) that facilitate the operation of the SST (Self Service Terminals) project.
Conduct weekly and monthly meetings internally and externally to assure that our corporate objectives are achieved.
Assist Department Managers in creating an appraisal mechanism for their departments in accordance to the nature of each department.
Supervise and maintain a good relationship with our competitors and the public by managing fairs, events, and charity activities.
Member of the Ethics & Honor Committee.
Develop and implement policies and procedures related to Customer Service and Customer Relations.
Support the sales department in communication with strategic clients.