Mostafa Helmy Hassan

Mostafa Helmy - Fehlerstraße 12a, 12161 Berlin- Customer service professional with 8+ years of experience exceeding SUMMARY targets, building strong client relationships, and delivering tailored solutions. Skilled in problem-solving and ensuring a seamless customer experience. CAREER SEP 2024 present SENIOR OPERATIONS SPECIALIST BLACKLANE GMBH Optimize workflows to improve customer service efficiency Handle escalations and support complex customer issues Monitor performance and train teams for better service JAN 2024 JULY 2024 GERMAN LANGUAGE COURSE (B1) 2022 - 2023 BUSINESS DEVELOPMENT MANAGER WE.CONECT. BERLIN German Language Certificate (B1) Managing live & virtual conferences B2B sales, identified and closed new business opportunities through strategic networking 2021 - 2022 MARKETING CUSTOMER SERVICE SPECIALIST CONCENTRIX BERLIN Managing Marketing campaigns Client acquisition & negotiation 2020 - 2021 FASHION ADVISOR (SALES) CHANEL DUBAI Strong sales skills & interpersonal communication 2018 - 2020 CABIN CREW EMIRATES AIRLINE DUBAI Exceptional Customer Service – Providing world-class hospitality and ensuring passenger comfort. EDUCATION 2013 AIN SHAMS UNIVERSITY CAIRO EGYPT Bachelor of Arts Bachelor of arts in mass communication with Languages Arabic, native proficiency emphasis on English studies English, full professional proficiency German, B1 Level