Moses Ndimele

Moses Ndimele Address: Surulere, Lagos State, Nigeria. Telephone:- |- Email :-LinkedIn : https://www.linkedin.com/in/moses-ndimele/ Results-driven professional offering a progressive, 11-years career in information technology. Repeated success directing IT projects from inception to execution, strategically allocating resources and delegating tasks to achieve on-time, on-budget delivery. Expertly manage technical support operations, diligently troubleshooting issues to identify root causes and prevent a recurrence. Process improvement champion with a history of implementing new procedures and technologies to strengthen security posture, enhance operational efficiency, and control costs. Core Competencies • • • • • Cyber Security ERP and ICT Management Quality Assurance Product Development Risk Mitigation Planning • • • • • Helpdesk Management Testing & Troubleshooting Business Continuity Vendor Relations Strategic Planning • • • • • System Administration Infrastructure Development Data Backup & Recovery Resource Allocation Team Management Professional Experience Servtrust/Prudential Guards Limited | Lagos, Nigeria. IT Manager & Admin Support | January 2021 – Present Prudential Guards provides manned guarding & associated technical security solutions to corporate & private customers at their workplaces & private property across the nation. • Lead an IT Operations team responsible for IT infrastructure, including phone and data network, helpdesk, desktop management and server management. • Design, create and implement support processes, including SLAs and escalation procedures for ensuring efficient incident management by Helpdesk staff. • Develop and manage strategy for Security operations & support of application system and IT infrastructure (computing equipment, networks, data communication infrastructure). • Develop and establish operating security policies and approaches for computing and information technology. • Develop Business Continuity Plan, remote work security and system design. • Create and implement standards and policies for all owned process areas, driving corporate culture to adhere to the company's policy. Manage service improvement and technology projects. Create and present key performance metrics to Directors regularly. • Gather and identify all assets for the company, creating an accurate and up to date CMDB, along with an evergreen process. Key Achievements: • Design and implement customer service support team handling 60-80% of all trouble tickets by first call resolution; superseding service level agreements by 15% and total cost of ownership by 10%. • Implemented preventive maintenance schedules for the entire company to maintain assets, This reducing incident occurrence and resolution time. • Achieved reduction in the long-term cost of service provision. Servtrust/Prudential Guards Limited | Lagos, Nigeria Senior IT officer | May 2013 - December 2020 Dunkos Systems Limited is an information technology servicing firm. • Oversaw and coordinated technology direction and strategy, process and quality improvement. • Managed IT corporate standards compliance, asset management, project planning and management, budgeting, forecasting, and customer relationship management. • Managed all Corporate Servers (DCs), MDaemon Email Server, Sophos/Cyberoam UTM/web filtering system • Worked with the entire Management team to develop and maintain a team of IT professional resources by recruiting, training, coaching and conducting performance assessments of team members. • Oversaw development of software, testing and quality assurance of automated background testing system. • Worked with the Facility Manager to integrate telecoms equipment/applications (e.g., Guard tour equipment, access control devices, CCTV, Cell Secure Alarm System etc.) with the company’s existing automated system on the Network. • Performed internal compliance audits (test of design (TOD), test of operational effectiveness (TOE), Roll Forward) and developed mitigation plans that fixed issues when found. • Responsible for all applications and infrastructure: desktops, Windows Servers, Windows applications, Linux Servers, Network, Telephony, and building facilities. • Managed cyber and network security policies, conducted penetration assessment and oversaw corporate digital disruption strategy. • Created & managed SLAs, vendor support contracts, and budgets. • Ensured proper cloud and data backup management. Key Achievements: • Achieved improved network throughput, availability and reduction of network downtime. • Led migration from one ERP to another, with minimal business disruption. • Setup and management of Avaya Video conferencing system. • Won the best IT staff award, for three consecutive years. • Led the implementation of network infrastructure for all regional offices, • Departmental team lead, on ISO 9001:2015 successful migration Dunkos Systems Limited | Lagos, Nigeria IT Coordinator | July 2010 – April 2013 • Managed and maintained the administration and maintenance of the organization's IT infrastructure. • Led end-to-end IT support (including maintenance, upgrades, troubleshooting, and end-user training for hardware (peripherals, servers, networking) and software for Dunkos Systems Limited. • Accurately tracked and maintained inventory of all hardware and software assets, such as license counts for all hardware and software. • Maintained relationships with vendors and coordinated business contracts. • Implemented the installation configuration and testing of all IT Infrastructure equipment: Dell & HP desktops and laptops, mobile devices, routers, etc. Key Accomplishments: • Demonstrated professional etiquette when interfacing with customers which resulted in 30% improved feedback from them. • Adopted proactive approach to customer complaint resolution enhancing the efficiency by 50%. Academy Press Plc | Lagos, Nigeria IT Administrator (Internship) | 2008 – 2009 Academy Press Plc is an established printing company in Nigeria offering services for the printing of labels, calendars, company annual reports, books, magazines and marketing material. • Installed, configured, and operated networking systems, maintained the company's security systems, and provided technological support to colleagues. • Monitored, analyzed, and improved the company's network infrastructure, managed databases, and fixed any bugs and errors. • Updated hardware and software, performed regular data back-ups, and developed new processes. This resulted in reduced network downtime by 15%. • Proactively participated in weekly team meetings, ensuring that policies and procedures were adhered to. Education • • • 2010: National Youth Service Corps, Discharge Certificate. 2008: Nnamdi Azikiwe University, Awka, Anambra State, Nigeria- B.Sc. Computer Science. 2003: United Christian Secondary School Apapa, Lagos- General Certificate of Education (WASSCE Private). Professional Training, Qualification & Membership • • • • • • • • • • 2020: MIT Sloan School of Management- Artificial Intelligence: Implications for Business Strategy. 2020: EC- Council- Cyber Attack Management. 2020: Certificate in Risk Management. 2020: Certificate of Completion- Certified Network Security Specialist. 2019: Certificate of Completion- Sophos UTM Mastery. 2018: Top3 Consultants- ISO 9001:2015 Auditor's Training. 2017: Cyber Security Training for SMEs. 2016: Diploma in Project Management. 2019: ASIS International- Remote Workforce Management & Security. 2019- Present: Membership: American Society for Industrial Security (ASIS) ID:- Technical Proficiencies • • • • M.S Office Corporate Servers (DCs) MDaemon Email Server Sophos/Cyberoam UTM/web filtering system