Moses Mornu

MORNU MOSES - •-• linkedin.com/in/mornu-moses-b-b PROFESSIONAL SUMMARY Executive IT Leader with 8+ years driving digital transformation, hybrid-cloud modernization, and cybersecurity across a 1,000-user organization. Delivered 18% ROI on a ₦1B technology roadmap, architected geo-redundant DR (RPO < 30 min, RTO < 1 hr), and leveraged Microsoft Defender for endpoint detection, reducing MTTD by 60%. Regularly present IT strategy to senior management, negotiate vendor contracts saving ₦150M, and mentor high-performing teams (growth from 15 to 50 staff, attrition < 5%). CORE COMPETENCIES • Strategic & Financial Leadership | P&L Management, ROI Analysis, Management Presentations • Digital Transformation | ERP/CRM Rollouts, AI/ML Pilots, ITSM Modernization • Cloud & Infrastructure | Azure Solutions Architect Expert, VMware ESXi, ManageEngine, Freshdesk • Cybersecurity & Compliance | ISO/IEC 27001:2022, GDPR, PCI-DSS, Microsoft Defender • Process Automation | Power Platform, Power Virtual Agents, Power Automate • Unified Communications | Zoom, 3CX VoIP, Microsoft Teams, Intune, Exchange Online • Vendor & Contract Management | Global EA Negotiations, Vendor Scorecards (95% SLA) • Leadership & Culture | Agile/DevOps, Mentorship, Diversity & Inclusion, Awards. PROFESSIONAL EXPERIENCE Head, IT & Business Innovation CWG Plc – Lekki, Lagos | May 2023 – Present Oversaw IT operations and innovation for a ₦15 B-turnover company, leading 50 staff across 5 countries with a ₦500 M annual IT budget supporting 1,000 users. • P&L & Management Alignment: Managed ₦500 M IT budget; presented ROI-driven roadmaps to senior management, achieving 18% average ROI. • Cloud Transformation & DR: Migrated 80% of on-prem servers to Azure multi-region, saving ₦120 M CapEx; architected geo-redundant Azure Site Recovery (RPO < 30 min, RTO < 1 hr). • Cybersecurity Operations: Leveraged Microsoft Defender (EDR/XDR) and Endpoint Central to maintain 90%+ endpoint protection uptime, reducing incidents by 60%. • Access & Authentication: Enforced geo-location sign-in restrictions; rolled out MFA to 100% of users; implemented 60-day password rotations with monthly access reviews—cutting access incidents by 60%. • Security Patching: Orchestrated monthly patch pushes to servers and endpoints, achieving 98% compliance within 7 days of release. • Process Automation: built Power Virtual Agents chatbots to deflect 45% of helpdesk tickets; extended automation across HR, IT, and Procurement, recapturing 1,500 staff hours annually. • Training & Awareness: Designed quarterly cybersecurity & Microsoft best-practice curriculum; delivered monthly phishing-awareness workshops; trained 70% of workforce, reducing click-through rates by 75%. • Knowledge Management: Launched central SharePoint knowledge hub for IT policies, guides, and project updates—boosting cross-team collaboration by 30%. • AI Innovation: Developed an internal Teams AI agent using Microsoft Copilot APIs to surface historical reports and solutions—reducing repeat tickets by 20%. • Vendor & Contract Strategy: Negotiated enterprise agreements with Microsoft and Cisco saving ₦150 M over 3 years; implemented vendor scorecards tracking 10 KPIs (95% SLA compliance). • Leadership & Culture: Scaled IT team from 15 to 50, maintained attrition < 5%, instituted a formal mentorship program, and received “Leader of the Year” award (2024). Information Technology Specialist CWG Plc – Lekki, Lagos | Jan 2021 – May 2023 Managed infrastructure security, unified communications, ITSM, and collaboration platforms for a 1,200-user environment. • ERP & Analytics Pilot: Co-led Oracle ERP POC across 3 countries, reducing month-end close by 40%. • Unified Communications: Deployed 3CX VoIP, Microsoft Teams, and Intune for 2,000+ remote users; cut telecom costs by 18% and improved meeting reliability by 45%. • Endpoint & Data Protection: Rolled out BitLocker, Defender, and USB controls to 3,000+ endpoints; reduced data-leak incidents by 90%. • Email & Branding: Implemented organization-wide email-signature solution—ensuring brand consistency and reducing signature-related support queries by 90%. • Collaboration Platforms: Deployed SharePoint Online, Teams, and Planner for 2,000+ users; improved document sharing and project coordination by 50%. • ITSM Modernization: Transitioned from ManageEngine to a PowerApps-based portal; improved SLA compliance by 30% and first-call resolution by 25%. • Vulnerability Management: Conducted monthly scans with Qualys/Nessus; remediated critical findings within SLA and lowered risk score by 40%. • Access Restriction: Enforced Azure AD Conditional Access and geo-restrictions—eliminating 95% of anomalous login attempts. • Backup & DR Drills: Implemented OneDrive backups and quarterly restore drills—achieving 100% recoverability for file shares and VMs. • Policy & Governance: Authored IT policies (acceptable use, incident response, change)— reducing violations by 40% and streamlining audits. STEM & Sys Administrator CWG Plc – Lekki, Lagos | Sep 2019 – Jan 2021 Supported IT training programs, system administration, and grants management for STEM initiatives across five campuses. • Active Directory & SSO: Executed hybrid AD & Azure AD Connect for 2,500 identities—enabling SSO to Salesforce and Office 365. • Email Modernization: Migrated 1,500 mailboxes from POP3 to Exchange Online—expanding quotas by 300% and boosting uptime to 99.9%. • STEM Training & Adoption: Designed and delivered workshops for 500+ participants—raising technology adoption by 30% (4.8/5 satisfaction). • Budget & Procurement: Managed ₦20 M annual training budget; negotiated equipment contracts that cut costs by 15% and ensured timely delivery. • Reporting & Analytics: Built Power BI dashboards tracking program KPIs—improving reporting accuracy by 25%. SELECTED PROJECTS & INITIATIVES • FifthLab PCI-DSS Certification (2022): Directed technical remediation, policy development, and audit preparation to achieve full PCI-DSS compliance. • Enterprise-Wide OS Refresh (2021): Led Windows 10/11 rollout across 500+ endpoints with zero downtime—standardizing security baselines and reducing helpdesk tickets by 25%. • Work-from-Home Enablement (2020): Deployed VPN, Intune MDM, and Teams for 250+ remote users in 10 days—ensuring business continuity during lockdown. • Hybrid AD & SSO Integration (2022): Implemented Azure AD Connect to sync 2,500 identities and enable SSO for core applications—reducing login tickets by 50%. • ServiceDesk Rebuild on PowerApps (2021): Built low-code ITSM portal with automated approvals and self-service password resets—improving first-call resolution by 25% and saving ₦10 M in licensing fees. CERTIFICATIONS • ISO/IEC 27001:2022 Lead Implementer | PECB | 2023 • ITIL v4 Foundation Certificate | PECB | 2024 EDUCATION • MBA, Business Administration | Nexford University | 2024 • B.Sc., Computer Science | Redeemers University, Ede | 2019 TECHNICAL SKILLS Cloud & Infrastructure: • Microsoft Azure (Site Recovery, App Services, Virtual Machines, Azure AD) • VMware ESXi, Hyper-V, Windows Server -) • Hybrid Cloud Architecture, Load Balancing, Failover Clustering Security & Compliance: • Microsoft Defender (EDR/XDR), BitLocker Encryption • Data Loss Prevention (DLP), Conditional Access Policies • ISO 27001, GDPR, PCI-DSS, NIST CSF Compliance Automation & Development: • Power Platform (PowerApps, Power Automate, Power Virtual Agents) • Power BI, PowerShell Scripting, REST API Integrations • Low-Code App Development, Process Automation (HR/IT/Procurement) Networking & Unified Communications: • Sophos XGS Firewalls, Cisco Routers/Switches • 3CX VoIP Systems, VPN (IPsec/SSL) • VLANs, DNS, DHCP, RADIUS Authentication • Microsoft Teams, Exchange Online, SharePoint Service Management: • ITIL v4 (Incident, Problem, Change Management) • CMDB, Asset Management, SLA/OLA Tracking • Agile Methodologies, DevOps Practices SOFT SKILLS • Strategic Leadership: IT Governance, Budget Management, Executive Stakeholder Alignment • Communication: Technical Presentations • Team Building: Cross-Functional Collaboration, Mentorship, Conflict Resolution • Problem-Solving: Root Cause Analysis, Crisis Management, Decision-Making • Innovation Mindset: Digital Transformation, Emerging Technology Adoption • Vendor Management: Contract Negotiation, KPI Tracking, Relationship Building • Adaptability: Agile Project Execution, Change Management Translation for Non-Technical PROFESSIONAL AFFILIATIONS • Member, CCISONFI • Member, Cloud Security Alliance (CSA) – Nigeria Chapter Audiences, Board-Level