Moses Ejigbo Danladi

MOSES EJIGBO FREIGHT D I S P A T C H E R CONTACT --Maitama, Abuja, Nigeria PROFILE Professional logistics specialist, prepared for challenging role in freight brokerage. Extensive experience in coordinating and dispatching freight movements and negotiating with brokers to secure favorable rates. Known for strong collaboration skills and adaptability in dynamic environments. Proficient in logistics software and CRMs like DAT, Quote Board, Dispatchland, Selectus, and efficient in managing transportation schedules. EDUCATION WORK EXPERIENCE 2011 - 2017 Carolina Logistics (Logic Inc.) Remote UNIVERSITY OF ABUJA, NIGERIA Freight dispatcher Bachelor of Science in Business Administration CERTIFICATION AND TRAINING CD Pre-qualification Cold Calling Training QLab Advanced Customer Interaction Strategies Freight Broker: Operations of Freight Brokers LANGUAGES English (Fluent) 2022 - PRESENT Make calls to brokers from the DAT board. Negotiate and dispatch trucks from dispatchland. Developed strong relationships with carriers and shippers, fostering trust and loyalty. Tracked shipments and trucks out on deliveries. Monitored market and negotiated rates based on trends. Provided ongoing training and support to team members, elevating the overall level of expertise within the organization. Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation. Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions. Negotiated competitive rates with carriers, resulting in cost savings for customers. Observed and tracked consignments to verify timely deliveries and accurate invoicing. EON Global Telecom, Abuja, Nigeria (Remote) 2020 - 2022 Telemarketer Provided detailed information about products and services to customers, ensuring their needs were met. Obtained and maintained comprehensive customer records, including contact details and service preferences. Followed up with previous customers and professionals to identify potential business opportunities, resulting in 1,000 weekly client engagements. Addressed customer complaints and concerns promptly, while adhering to company policies. Generated new leads through targeted cold calling efforts, expanding the company''s client base. Collaborated with the team to achieve sales and performance goals, completing 200 daily calls to new and existing customers. Citizen Disability Call Center Agent (Cold Caller) Make calls to citizens of the United States of America to pre-Qualify them for their social security disability benefits.(SSDI). Boosted client retention rates by providing exceptional customer service and building rapport with callers. Promptly responded to customer inquiries and maintained a pleasant, professional demeanor through phone, email, and in-person interactions. Conducted outbound collection calls and utilized available resources to effectively manage and resolve customer complaints. Increased efficiency and team productivity by promoting operational best practices. CORE COMPETENCIES SOFT SKILLS Excellent Communication & Interpersonal Skills Problem Solving & Critical Thinking Customer Service Support Team Collaboration & Leadership Rate Negotiation Freight Documentation Logistics Management Cold Calling Transportation Management System TECHNICAL SKILLS CRM Tools (Oracle, Salesforce) Microsoft Office Suite (Word, Excel) Web Browsers (Chrome, Firefox) Logistics CRM Inventory Management Load Boards Freight Management System 2018 - 2020