Moses Chukwuma

MOSES CHUKWUMA Email:-| Phone: - | Location: Abuja, Nigeria PROFESSIONAL SUMMARY A results-driven Virtual Assistant, Data Analyst, and Operations Specialist with expertise in streamlining workflows, delivering actionable insights, and ensuring operational excellence. Experienced in lead generation, property management, data entry, and health social work. Adept at utilizing diverse digital tools and platforms to enhance productivity and support decision-making. Recognized for a continuous improvement mindset, empathy, and strong problem-solving skills. CORE COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ Time Management and Multitasking Attention to Detail and Analytical Thinking Communication and Conflict Resolution Empathy and Problem-Solving Leadership, Training, and Team Coordination Continuous Improvement Mindset Operations Support and Process Optimization TECHNICAL SKILLS AND TOOLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ Data Visualization & Analysis: Microsoft Excel, Google Sheets, Power BI Project Management: Trello, Asana Communication Tools: Slack, Zoom, Google Meet Administrative Tools: Google Calendar, Microsoft Office Suite (Word, PowerPoint) Collaboration: Google Workspace, Google Forms Expense Management: Expensify Customer Support & CRM: Airbnb Property Management Systems, Lead Generation Tools CERTIFICATIONS ●​ ALX Virtual Assistant Certificate​ Successfully completed an 8-week program on Virtual Assistance Skills in the Digital Age. (Date Issued: November 26, 2024) PROFESSIONAL EXPERIENCE Principal Program Analyst Federal Ministry of Communications, Innovation & Digital Economy | Abuja, Nigeria​ January 2014 – Present ●​ Spearheaded cross-functional teams to ensure timely execution of operational goals. ●​ Designed and implemented workflow optimizations, reducing operational inefficiencies by 15%. ●​ Collaborated with stakeholders to align e-Government policies with innovative digital strategies. ●​ Trained junior analysts, fostering a high-performance team culture. Virtual Assistant (Freelance) 2023 – Present ●​ Managed lead generation and streamlined operations for small businesses, increasing efficiency by 25%. ●​ Oversaw calendar management, scheduling, and email correspondence for clients. ●​ Delivered data entry projects with 100% accuracy, meeting tight deadlines consistently. EDUCATION ●​ M.Sc. Information Technology and Database Management​ National Open University, Nigeria ●​ HND. Telecommunications Technology​ Federal Polytechnic, Nasarawa State, Nigeria REFEREES Kenneth Uwah​ National Universities Commission​ Aguiyi Ironsi Street, Abuja, Nigeria​ Email:-| Phone: - Josephine Adaobi​ National Open University​ 14/16 Ahmadu Bello Way, Victoria Island, Lagos, Nigeria​ Email:-| Phone: -