I am a focused and adaptable Support Specialist with proven skills in creating and implementing customer support solutions developed over a 19-year progressive career in the field. I have an unwavering commitment to customer service/support, with the ability to build productive relationships, resolve complex issues, and win customer loyalty. Strategic relationship/partnership-building skills to listen attentively, solve problems creatively, use tact and diplomacy to find common ground, and achieve win-win outcomes.