Moradeke Ogunsowo

MORADEKE OGUNSOWO DRIVE C15, PALMVIEW ESTATE, DENRO ISASHI, AKUTE, OGUN STATE - |- PROFESSIONAL SUMMARY Experienced and passionate professional successful at minimizing hassles and alleviating client concerns by effectively coordinating schedules, planning events, running errands and handling childcare and household tasks. Adept at facilitating positive and productive interactions between workers, leaders and union representatives. Capable of reaching consensus and smoothing relations to maximize success of negotiations. Articulate and decisive professional with respectful and resourceful approach. SKILLS  Communication skills  Customer satisfaction  Attention to details  Executive presentation development  Coordination and planning  Arbitration preparation  Knowledge of Microsoft office tools  Blueprint interpretation  Schedule appointments, Seminars  Grievance handling  Arbitration WORK HISTORY USEFUL HERBS NATUROPATHIC PRACTICE Personal Assistant | February 2019 – May 2021  Acting as the point of contact between the Managing director and clients.  Handling all incoming information requests for several busy executives.  Managing diary and schedule appointments.  Handling requests and queries appropriately.  Managing daily customer requests and inquiries through phone calls and social media pages.  Coordinating responses to emails and other correspondence to facilitate communication and enhance business processes.  Utilize personal and professional networks to identify, acquire and manage new clients. OTAKU.HUGO COMPANY LIMITED Data Entry Analyst | May 2020 – June 2020  Uploaded data from source documents within time limits.  Uploaded products on the Faire portal.  Ensured that maker’s pages are in sync with data provided and are a representation of the brand.  Updated brand information on the Faire website.  Resolved discrepancies in information by obtaining further information for incomplete documents. JUMIA NIGERIA Customer Care Representative | June 2018 - September 2018  Managed daily customer requests and inquiries through phone calls and social media pages.  Compiled customer feedback and recommended service delivery improvements to management.  Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.  Ensured customers complaints are promptly escalated to the appropriate department for resolution.  Monitored and processed customer calls and ensure optimal level of customer satisfaction and resolve all issues.  Provided customer care services to all callers and assist in fulfilling all requirements by giving necessary information. VOICE OF DIVINE TRUTH INTERNATIONAL OUTREACH Administrative Personnel | February 2018 – June 2018  Organized and performed logistics duties in connection with organization's meetings and events.  Coordinated communication channels with present and prospective donors, sponsors and partners.  Assisted in general dissemination of campaigns and media releases.  Developed and updated social media contents across all online medium.  Created and managed published articles.  Sourced and secured funding/sponsorship for projects.  Provided Administrative support to the organization by organizing and managing company records and financial reports. OSUN STATE AGENCY FOR THE CONTROL OF AIDS (O'SACA) Peer Educator on Reproductive Health And HIV/AIDS Prevention | January 2017 - November 2017  Conducted community outreach programs on HIV/AIDS awareness and prevention.  Organized seminars on the importance of safe sex for youths.  Conducted Free HIV/AIDS testing and counselling for local communities.  Safe documentation of patients' records.  Submission of statistical report as required by program coordinator.  Educated potential participants on available services and processes to engage in program.  Worked with clients to improve life choices and maximize benefits of programs. BAPTIST MIDDLE SCHOOL, IWO, OSUN STATE Grade 7 Substitute Teacher | November 2016 - October 2017  Observed and evaluated student's performance by maintaining grade books.  Created lesson plans and delivered instructional activities.  Established and communicated clear objectives for all learning activities.  Managed student behaviour in the classroom by invoking approved disciplinary procedures.  Communicated with parents about students' progress.  Fostered team collaboration between students through group projects.  Supported student teachers by mentoring on classroom management, lesson plans and activities. MT. OLYMPUS RESORT & THEME PARK, WI, USA MNEG Concessions LLC | Food and Beverage Assistant | June 2016 – October 2016  Welcome clients in the politest manner possible.  Ring up purchases made by customers and collect payment on behalf of the restaurant.  Monitored all orders placed by the client and ensured these orders are delivered promptly to the customers.  Cooked and washed dishes.  Ensured stocking of restaurant with required supplies.  Aided customers by responding to their inquiries, resolving their complaints, and noting their suggestions. IDOWU SOFOLA & CO. EREKE CHAMBERS Legal Intern | May 2014 - August 2014  Conducted research for legal cases.  Filed legal documents and correspondence.  Recorded information at court hearings and legal proceedings.  Draft legal documents and court schedules.  Coordinated appointments and correspond with clients, counsel and court. EDUCATION BSC. (HONS) Bachelor of International Law and Diplomacy Babcock University Ilishan-Remo Ogun State, Nigeria | 2016 W.A.S.S.C (WEST AFRICAN SENIOR SCHOOL CERTIFICATE) Babington Macaulay Junior Seminary School Ikorodu, Lagos | 2012 PROJECTS 2018(Ikeja, Lagos) Widows Empowerment Scheme 2018(Ikeja, Lagos) Easter Free Food Kitchen 2017(Bariga, Lagos) ECOFRESH Clean-up project 2017(Iwo, Osun State) HIV/AIDS Prevention and Care Project CERTIFICATIONS 2015 Introductory Certificate in Arbitration (CIArb) 2016 Member of Nigerian Society of International Law 2017 Independent National Electoral Commission Officer 2017 Peer Educator on HIV/AIDS Prevention 2018 Human Resource Management Professional