Mor Espinosa

With a solid background in the call center industry, I bring years of experience driving results through effective training and operational leadership. As a Trainer, I specialized in developing and delivering onboarding programs, soft skills workshop, product training and performance improvement initiatives. Moving into the role of Operations Manager, I oversee daily operations, managing KPIs, and driving continuous improvement across multiple teams.

Throughout my career, I have built a reputation as someone who leads by example, communicates effectively at all levels, and adapts quickly to change. Driven by passion for customer service excellence and team development, I continue to seek for opportunities to grow and contribute to organizations that value integrity, innovation, and people-first leadership.