Mopelola Aminat Ogunsola

Mopelola Ogunsola Flat 7, 60, Fosse Road Central, Leicester, LE3 5PR M:- E:- Personal Profile I am a highly self-motivated and self-disciplined individual with years of experience in call centres and customer support roles, seeking a home-based work, ideally in a customer service or administrative capacity. I possess excellent communication skills and I am competent in using I.T. and in using Ms Office applications. I am flexible regarding my working hours and I am a DBS and PVG Scheme member. I have access to a laptop and have reliable home Internet connection. Key Skills & Qualities ● ● ● ● ● ● ● Competent IT skills and confident user of Ms Office applications Organised and methodical person Good communication skills Experienced in customer service and in working with the general public Polite and well-spoken Able to manage and prioritise my own workload Proven ability to find solutions to problems Work History Sept'22 - Till date Freelance - Virtual Assistant Efficiently managing schedules, along with administrative and office management processes for individuals and organisations. May'30 - Till date Teleperformance - Customer Service Representative Working as a customer service representative with the P&G campaign. The role involves Advising consumers on queries regarding product inquiries and complaints via calls and emails whilst taking and logging correctly accurate information on salesforce. Aug’21 – Oct ’21 Victoria Gardens Care Home, Glasgow – Domestic Assistant Worked as a domestic assistant within a local care home, where I helped to clean throughout the premises, including cleaning of the resident’s rooms. Jun ’21 – Aug ‘21 Rowandale Nursing Home, Glasgow – Laundry & Domestic Assistant Laundry and domestic assistant ensuring that residents clothing was laundered and returned to their rooms and to help maintain the cleanliness of the nursing home. Mopelola Ogunsola 1 Mar ’20 – Nov’20 Spindrift School, Lagos – Class Teacher Worked within a local school, teaching children science and helping them to understand how science is behind everything. This required good communication skills and the ability to engage with pupils and hold their attention. Apr’19 – Oct’20 Soltin Ice, Lagos – Customer Assistant Retail role within a community store making and selling ice for local businesses and residents. This involved serving customers in the store and taking payment for the product, as well as taking orders over the phone and arranging pick-up time slots. This role required good communication skills and an ability to multi-task to deal with busy periods. Dec’18 – Apr’19 Clean Environment Systems, Lagos – Microbiologist Microbiologist charged with testing a wide range of consumer goods, as well as air and soil samples from different locations. Due to the nature of the work, I had to be highly self-disciplined and to record all findings appropriately and accurately. Dec’17 – Jul’18 College of Veterinary Medicine, Federal university of Agriculture, Lagos – Microbiologist Microbiology Laboratory Assistant role within the university, where I worked alongside students to help them in their research work and also gained experience in using different methodologies. I also helped to maintain the laboratory stock and updated the associated inventory. Training & Education 2016 2022 Lagos State University, Lagos Bachelor of Science in Microbiology Awarded Lagos state scholarship for my achievement ALX, Africa Intensive Virtual assistant course (Graduated with honours ) Additional Information Over the last two years, I have been active as a Food Waste Hero for a local Nigerian initiative, offering training and guidance to help reduce and manage food waste within the community. For two years, I was also an active volunteer with an HIV project in Nigeria, distributing fliers and posters and helping to educate young people on HIV and how to keep themselves safe and healthy. References Referee Details are Available on Request Mopelola Ogunsola 2