Moore Collins

178, 30102 TURBO, KENYA - linkedin.com/in/moore-collins-756b0682- MOORE COLLINS CAREER INTERESTS Continue to build a challenging career in strategic use of information technology systems that give a business competitive advantage. Secure a role that will allow me to gain more operational experience in support and management of I.T. solutions that include, but not limited to the installation of systems (SAAS), training and support to ensure trouble-free use for technical teams and employees. SKILLS I have an In-depth understanding of business management process for ICT systems with particular experience with time, attendance and labor management applications that run on Android and the Web. I am a fast learner with good written communication and management skills I am Reliable and consistent and able to work in a team and use my analytical skills with my creativity and good organizational skills to deliver projects to sites. I have an excellent command of Microsoft tools, SQL, SPSS, Trello, GitHub Dynamics 365, QuickBooks EXPERIENCE BUSINESS SUPPORT MANAGER, MUDDYBOOTS SOFTWARE MAY 2017-MAY 2019 Managing development, delivery and support of software application targeted for use by businesses in agricultural and security sector. Systemizing support process through Microsoft Dynamics and providing a link between customer, second line support and third-party regarding software functionality. Facilitating pre and post software sales, customer accounts management and user training. CUSTOMER SUPPORT MANAGER, NFC AFRICA KENYA MAY 2015-APRIL 2017 Providing product training to clients –including travel to client site locations as well as staying on-site at client sites for extended periods Providing telephone, mail, chat and other support to clients according to the client support policy and providing structured feedback from clients experience in the form of regular reports Assist in new product development including: Software Testing, Site visits and Client training as well as providing structured feedback on the same EDUCATION May 2019-Oct. 2019; GROW WITH GOOGLE/ANDEL Technical Support Fundamentals Certificate Google IT Support Professional Certificate Cloud Engineer Certification-; UNIVERSITY OF NAIROBI Bachelor of Arts; Anthropology- Attained Second Class Honors, Upper Division. ACTIVITIES Project managed the delivery of Greenlight Quality Control system to Klein Karoo Zimbabwe, Advanta Seeds, Zambia, Pearl Seeds, Uganda and Qualibasic Seeds in Zambia and Kenya, a web based driven software that centralizes product specialization to ensure accurate and consistent approach to quality. Co-managed system integration of SafeGuard System with Easy Roaster. This process involved scoping business requirements, demonstrating to the clients how it works, testing the application and integration process, training users and providing online and or onsite support REFERENCES DAVID LAWRENCE-BROWN Business Manager Cellsoft Technologies. P. O. Box 713, 00502 Karen, Nairobi TEL: (- Email:-NOAH AMOLLO Managing Partner Invent consulting ltd, Nairobi. Tel; (- Email;-ROBERT CALDER DIRECTOR, NFC AFRICA LTD, Tel; (-, (- Email;-,-