Mony Mom

 Mony Mom SUMMARY 8 years supporting applications and network experience. Volunteer IT Agent for the PyeongChang Olympic Games 2018 Excellent writing and speaking communication skill Independent, meticulous and diplomatic personality Good ability to analyze situations Excellent customer care service skills Good aptitude to work in a team while managing different projects Knowledge in Telecommunication and Electronics Modern Language Mandarin Certificate Knowledge on different Movie Post-Production applications Adobe, Sony Vegas, Davinci Resolve and Apple Final Cut Pro COMPUTER SKILLS Platforms: Microsoft Windows® 2000, Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7, Windows 8, Microsoft Office 2003, Microsoft 2007, Microsoft 2010, Microsoft Outlook 2011, Lotus Notes 8.5, SAP, Citrix, Connected Backup PC Iron Mountain Incident Management System: ITSM, ITSP, Action Request Remedy, Heat, Icare, Helpdesk Management System, and Ordermax. Hardware Cisco Hub, Switch, and Router ; Nortel Switch and Fiber Optics ; coax cables Network Protocol TCP/IP, http, FTP, SMTP, Telnet, Services DNS et DHCP, http servers, FTP, home network, PME Network Post-production: Adobe Première CS4, CS4,CS5 et CC; Adobe After Effects CS4,CS5, CS6 et CC; Adobe Photoshop CS4,CS5, CS6 et CC; Adobe Audition CC, Sony Vegas Pro and Apple Final Cut Pro; Davinci Resolve EXPERIENCE IT Technician Level 1 HelpdeskJanuary 2015 to September 2018 Desjardins (Financial Desjardins Group) Provide internal support several Credit Card, Real Estate, Stocks, affiliate banks and Federation Bank entities Financial application support Citrix, VPN, Email, Office tools, windows and networking support. Hardware support IT Technician Level 2Aug 2014 to Present Agence Métropolitaine du Transport (AMT) Provides support to internal employees with software and hardware issues. Supports -Windows 2000 / XP / Vista / 7. Supports 50 users; handles about 30 tickets per day. 50% on the telephone and 50% face to face support. Supports printers: toner changes and waste toner Installs and sets up equipment for presentations Supports Active Directory: creating, and setting up accounts Answers to technical Service requests by emails, phone and face to face Currently uses Octopus Ticketing system Installs software (Office 2010 pro plus) Installs Software in virtual servers Updates computers remotely Keeps inventory of technical assets Supports Outlook 2003, 2007 and 2010 Supports Exchange Computer Consulting: IT Helpdesk 2009- May 2014 CGI Inc. Responsible for supporting over 1000 users, handing about 50 tickets a day. 100% Phone support Supported users from Government offices located in Montreal, Quebec and Ottawa Maintained an optimal performance level of workstations, operating Systems and other related systems used for Production. (Windows 2000, Microsoft Windows XP, Microsoft Windows Vista, Microsoft Windows 7) Respond to computer customer service calls; perform data archiving procedures. Access and management computer security control and computer applications according to the IT standard department OS Optimization Inform, if necessary, users how to optimize their technical capabilities of their stations Assist in creating and improve the IT knowledge database Learn new applications from the IT Department. Resolving IT issues by phone and email from many companies Assisted and tested new applications before official release. IT Partnership IT with different companies :Government of Justice and Regional Affaires, Medisolution, CGI Ottawa, CGI GTA, Union Canadienne, Deloitte & Touche, Government of Canada, Bell TV, Bell BDI and Bell GTA Log and dispatch technician via Ticketing systems as : BMC Remedy, I Care, CA Service Desk Manager and Heat Local IT Technician - CEGEP de St-Laurent Prepared laboratory for electronic troubleshooting Draft research reports Building Cisco and Nortel network environment EDUCATION Concordia University2013 Montreal, Quebec, Canada Modern Languages: Mandarin Associate Degree CEGEP de St-Laurent 2009 DEC: Tech in Electronics FILM MAKER Freelance Videographer Done directing, Editing, special FX, lightings, storyboard, and Camera operator as personal projects