Monwelito Bolandres

Hello! My name is Monwelito A. Bolandres, and I’m a dedicated and detail-oriented professional from Dumaguete City, Philippines. I hold a Bachelor of Science in Business Administration, major in Financial Management from Foundation University. Over the years, I’ve developed strong skills in customer service, administrative support, and team coordination, working both in office-based and remote environments.

I have more than seven years of experience in customer-focused roles with reputable companies such as Straive, Inspiro, and Qualfon. My background includes handling client inquiries, managing accounts, leading teams, and supporting research and publishing operations. Through these experiences, I have built a reputation for being dependable, efficient, and professional, always ensuring that tasks are completed accurately and on time.

My core strengths include customer communication, problem-solving, and multitasking. I excel at managing multiple responsibilities under tight deadlines while maintaining a calm and positive attitude. I take pride in resolving customer concerns effectively and ensuring every client feels heard and valued. My ability to remain composed and solution-oriented helps me maintain strong client relationships and support team success.

I am proficient in using various tools and software such as Google Workspace (Docs, Sheets, Drive), QuickBooks for bookkeeping and financial reporting, Trello for task and project management, Salesforce for CRM, and Canva for basic content creation and design. I also completed certifications in Bookkeeping (QuickBooks) and Social Media Management (Facebook & Instagram), which have enhanced my digital and organizational skills.

Aside from technical abilities, I value soft skills that make me effective in any work setting. I am highly organized, reliable, and an active listener who communicates clearly and respectfully. I work well both independently and as part of a team, and I adapt easily to new systems, tools, and challenges.

My goal is to grow in a full-time customer service or virtual assistant role, where I can apply my skills to provide excellent support, ensure customer satisfaction, and contribute to the company’s success. I believe in continuous learning, professionalism, and giving my best effort in everything I do.