Montserrat Badilla

MONTSERRAT BADILLA OTÁROLA Mobile: - Email:-San Jose, Costa Rica 10312. Junior Digital Marketing Specialist with experience in social media, Google Ads, and e-commerce. Currently studying International Commerce. EDUCATION Lead University International Business and Trade | 2022 Universidad Nacional International Business and Trade | 2020 - 2022 Colegio Vocacional Monseñor Sanabria Technician in Administration and Customs Operation |- SKILLS & EXPERIENCE Junior Digital Marketing Specialist with foundational experience in social media management and Google Ads Search certification subjects. Skilled in optimizing digital marketing workflows, managing campaigns, and analyzing data to support strategic online decisionmaking. Strong analytical, communication, and problemsolving skills. Proficient in Microsoft Office, digital marketing tools, and campaign optimization techniques. Experienced in e-commerce management, including overseeing operations, customer service, and digital marketing for an online retail business. SOFTWARE Analytics: Google Business Manager, Google Analytics Ad Management Software: Google Ads, Google AdSense, Meta for Business Project Management: Trello, Jira Communication: Slack, Zoom, Microsoft Teams LANGUAGE PROFICIENCY Spanish (Native) English (Professional) LinkedIn Profile: Montserrat Badilla Otarola WORK EXPERIENCE Social Media Analyst & eCommerce Manager | Retail Business (Owner) - 2023 Managed social media for Meta, conducted competitor analysis, and handled campaign management. Worked with US vendors on logistics and provider relations for an ecommerce business focused on personal well-being and self-knowledge. Executive Assistant | Accenture - 2022 Managed high-priority client communication, resolving escalations and supporting process improvements for insurance clients. HR Assistant | Amazon - 2022 Handled employee inquiries, led process improvement projects, and managed confidential data, improving HR operations. Selling Partner Support | Amazon - 2021 Managed end-to-end seller interactions, optimizing processes based on data analysis to enhance seller experience and meet performance targets. Currently pursuing a degree in International Commerce with hands-on experience in online retail management. RELEVANT COURSES EF SET English Test | 2024 The Fundamentals of Digital Marketing | Google - 2022 Google Ads - Measurement Certification | Google - 2022 Google Ads Search Certification | Google 2022 REFERENCES Jose Andres Bagnarello:-