Montesa S Brato

I am an experienced professional with over four years in the BPO industry, specializing in healthcare, insurance, e-commerce, and food delivery accounts. My most recent role, which I held for more than two years remotely, allowed me to further strengthen my skills in customer service, backend support, and process management while working with diverse clients in fast-paced environments.

Throughout my career, I have handled a variety of responsibilities, from resolving customer inquiries and processing claims to managing appointment scheduling, patient records, and order tracking. I have worked with multiple tools and platforms, including Google Workspace, Microsoft Office Suite, Slack, Salesforce, and other CRM systems, ensuring smooth workflow and timely task completion. In healthcare accounts, I have been involved in patient care coordination, insurance verification, and claims processing, demonstrating both attention to detail and urgency in meeting deadlines.

One of my strongest professional qualities is reliability—I take pride in being someone that my team and clients can consistently count on. I approach every task with a sense of ownership, ensuring that I deliver results with accuracy and efficiency. My proactive nature allows me to anticipate issues and take preventive measures before they escalate, while my task-oriented mindset ensures I stay focused on priorities even during high-pressure situations.

I also value trustworthiness and confidentiality, particularly when dealing with sensitive information such as patient data and business records. I understand the importance of following procedures, protecting privacy, and maintaining compliance with company and industry standards.

Beyond my technical skills, I am a strong communicator who can adapt to different personalities and cultural backgrounds, which is essential for remote collaboration. I thrive in environments where I can learn, take on challenges, and contribute to team success. My ability to multitask, organize workloads, and maintain a positive, solution-oriented attitude has helped me meet performance targets consistently.

In addition to customer-facing responsibilities, I excel in backend tasks such as data entry, reporting, process documentation, and coordination between departments. This combination of front-line service experience and operational support skills makes me versatile and valuable to any team.

I am passionate about delivering high-quality service and ensuring client satisfaction, whether it’s through a smooth customer interaction, accurate backend process, or timely project completion. I look forward to contributing my expertise, dedication, and adaptability to a role where I can continue to grow and make a positive impact.