Monisola Solanke

Lagos Nigeria | - | - Monisola Solanke Professional Summary Adept at leading teams to enhance service delivery, I spearheaded customer service improvements at MAMS TRAVELS, boosting client satisfaction and retention. Skilled in time management and problem-solving, my initiatives drove operational efficiencies, fostering strong corporate relationships through exceptional customer service and meticulous attention to detail. Skills • • • • • • • Work Experience PRESIDENT, CATHOLIC YOUNG ADULTS ASSOCIATION 01/2021 - Current Time Management Customer Service Research and Data Entry Problem-Solving Digital Literacy Adaptability Attention to detail/accuracy • Professional Etiquette • Confidential and discretion • Calendar Management • Google Meet/Zoom • Gmail/Outlook • Google Workspace • Microsoft One Drive • • • • • Canva Adobe Express Amadeus Sabre Calendly Designed and implemented mentorship programs for young adults, focusing on career development and personal growth. Organized community-based workshops aimed at equipping youth with essential life skills and professional competencies. Facilitated leadership training sessions for young adults, inspiring confidence and fostering community engagement. Developed and executed fundraising events to support educational and extracurricular initiatives for underprivileged students. Collaborated with educators and community leaders to create impactful programs that combine learning with moral development. Managed outreach campaigns to encourage partic EXECUTIVE MANAGER 01/2017 - 11/2024 MAMS TRAVELS, Lagos, Nigeria Managed team performance, ensuring adherence to company standards and enhancing service delivery for corporate clients. Developed and implemented new customer service protocols, streamlining operations and improving overall client experience. Coordinated cross-functional efforts to meet client expectations, driving increased satisfaction and fostering long-term relationships. Led initiatives to improve internal communication and collaboration between the reservations, ticketing, and sales departments. Trained and mentored team members on best practices for handling corporate clients, ensuring consistent high-quality service. Analyzed client feedback and sales data to identify areas for improvement, implementing solutions to enhance retention rates. AGENCY MANAGER 01/2014 - 01/2017 KENDALL TRAVELS AND TOURS LTD, Lagos, Nigeria Supervised day-to-day ticketing and reservations activities, ensuring seamless operations and exceptional service for corporate accounts. Monitored key performance metrics and implemented improvements to optimize team efficiency and client satisfaction. Collaborated with internal teams to design tailored travel solutions for corporate clients, ensuring their specific needs were met. Led process improvement initiatives that increased operational efficiency and reduced errors in ticketing and reservations. Conducted regular training sessions to keep team members updated on industry trends and best practices. Fostered strong client relationships by addressing concerns and providing timely, accurate travel solutions. Education Must-Have Skills for Virtual Assistants, 12/2024 Udemy Certified Virtual Assistant, 11/2024 ALX Bsc., Political Science, 01/2010 University of Ilorin, Kwara State Websites, Portfolios, Profiles • https://www.linkedin.com/in/monisolanke/ Volunteer Experience PRESIDENT, Catholic Young Adults Association, 01/01/21 - PRESENT, Empowering young adults through networking and training., Organising educative and spiritual competitions for elementary students to support them financially. References References available upon request.