Lagos Nigeria
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Monisola Solanke
Professional
Summary
Adept at leading teams to enhance service delivery, I spearheaded customer service
improvements at MAMS TRAVELS, boosting client satisfaction and retention. Skilled in time
management and problem-solving, my initiatives drove operational efficiencies, fostering
strong corporate relationships through exceptional customer service and meticulous
attention to detail.
Skills
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Work
Experience
PRESIDENT, CATHOLIC YOUNG ADULTS ASSOCIATION 01/2021 - Current
Time Management
Customer Service
Research and Data Entry
Problem-Solving
Digital Literacy
Adaptability
Attention to
detail/accuracy
• Professional Etiquette
• Confidential and
discretion
• Calendar Management
• Google Meet/Zoom
• Gmail/Outlook
• Google Workspace
• Microsoft One Drive
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Canva
Adobe Express
Amadeus
Sabre
Calendly
Designed and implemented mentorship programs for young adults, focusing on career
development and personal growth.
Organized community-based workshops aimed at equipping youth with essential life skills
and professional competencies.
Facilitated leadership training sessions for young adults, inspiring confidence and fostering
community engagement.
Developed and executed fundraising events to support educational and extracurricular
initiatives for underprivileged students.
Collaborated with educators and community leaders to create impactful programs that
combine learning with moral development.
Managed outreach campaigns to encourage partic
EXECUTIVE MANAGER 01/2017 - 11/2024
MAMS TRAVELS, Lagos, Nigeria
Managed team performance, ensuring adherence to company standards and enhancing
service delivery for corporate clients.
Developed and implemented new customer service protocols, streamlining operations and
improving overall client experience.
Coordinated cross-functional efforts to meet client expectations, driving increased
satisfaction and fostering long-term relationships.
Led initiatives to improve internal communication and collaboration between the
reservations, ticketing, and sales departments.
Trained and mentored team members on best practices for handling corporate clients,
ensuring consistent high-quality service.
Analyzed client feedback and sales data to identify areas for improvement, implementing
solutions to enhance retention rates.
AGENCY MANAGER 01/2014 - 01/2017
KENDALL TRAVELS AND TOURS LTD, Lagos, Nigeria
Supervised day-to-day ticketing and reservations activities, ensuring seamless operations
and exceptional service for corporate accounts.
Monitored key performance metrics and implemented improvements to optimize team
efficiency and client satisfaction.
Collaborated with internal teams to design tailored travel solutions for corporate clients,
ensuring their specific needs were met.
Led process improvement initiatives that increased operational efficiency and reduced errors
in ticketing and reservations.
Conducted regular training sessions to keep team members updated on industry trends and
best practices.
Fostered strong client relationships by addressing concerns and providing timely, accurate
travel solutions.
Education
Must-Have Skills for Virtual Assistants, 12/2024
Udemy
Certified Virtual Assistant, 11/2024
ALX
Bsc., Political Science, 01/2010
University of Ilorin, Kwara State
Websites,
Portfolios,
Profiles
• https://www.linkedin.com/in/monisolanke/
Volunteer
Experience
PRESIDENT, Catholic Young Adults Association, 01/01/21 - PRESENT, Empowering young
adults through networking and training., Organising educative and spiritual competitions for
elementary students to support them financially.
References
References available upon request.