Monique Malimban

MONIQUE MALIMBAN HR-ADMIN. ASSISTANT MANAGER / EXECUTIVE ASSISTANT / CUSTOMER SERVICE REP. PERSONAL SUMMARY Administrative Tasks A well-presented, articulate and confident individual. I have successfully improved and developed lots of administrative tasks. I strive for continued excellence. I provide exceptional contributions to customer service for all customers. I make everything possible. I also support other administrative tasks under my job description or not. And since I am almost 11 years engaged with Human Resources / Administrative Tasks, I'm still willing to learn more and I would love to embrace all the possible tasks or jobs that has about to come. I believe that my training, experience, and proven ability as a HR Admin Assistant / Customer Support Representative will allow me to significantly contribute to your company's growth. HR Management WORK EXPERIENCE Trainings and Seminars Personal Assistant Home Based / English Online Tutorial / Virtual Assistant / Works Remotely Sourcing and Recruiting June 2016 to Present 201 Confidential Files Customer Service Making Phone Calls On-boarding (Job Offer) Email Correspondence Editing, Writing Internet Research Positing PROFESSIONAL Data Entry Creating Dashboard LEAN SIX SIGMA TRAINED Scheduling Appointment Making feedbacks/remarks SPEECH TRAINER Online Teaching via Skype Creating Policy PERSONAL SKILLS SEAMBEST BUSINESS SOLUTIONS, INC. Flexible HR Admin Assistant Manager / Executive Assistant Organized April 2014 – June 2016 Professional Attitude Supports human resources processes by administering interview; scheduling appointments; conducting orientation; maintaining records and information. AREAS OF EXPERTISE Customer Service Customer Service Skills Good leader and team player  Substantiates applicants' skills by administering and scoring interview  Schedules examinations by coordinating appointments. Able to work under pressure PERSONAL DETAILS  Welcomes new employees conducting orientation.  Provides payroll information by collecting time and attendance records.  Submits employee data reports by assembling, preparing, and analyzing data.  Maintains employee information by entering and updating employment and status-change data.  Provides secretarial support by entering, formatting, and printing information; organizing work; answering the telephone; relaying messages; maintaining equipment and supplies. Nationality: Filipino  Assisting all meetings for the upper management. Religion: Catholic  Maintains employee confidence and protects operations by keeping human resource information confidential.  Also doing all HR functions like making (company handbook, evaluation form, all forms for resignation, etc.) Weight: 125 lbs (56.69 kilos)  Maintains quality standards. SEMINAR ATTENDED  Maintains technical knowledge by attending educational workshops; reviewing publications. October 2014 – PCPUG 12th Techical Forum  Contributes to team effort by accomplishing related results as needed. MONIQUE MALIMBAN B3 L5 Augustus Street Gardenhomes BFRV Las Pinas City 1747 Mobile: - Email:-Date of Birth: September 21, 1982 Place of Birth: Manila Status: Single Height: 5’6” ft (170cm) Philippine Coal Plants Pan Pacific Hotel Manila Feb & March 2011 – HDPP HSBC Electronic Data Processing, Phils. Career Growth Workshop Management service to by the organization following by organization -Reporting Skills, Maintaining Employee Files, Dependability, Organization, Scheduling, Confidentiality, Independence, Orienting Employees, Verbal Communication, Teamwork, Microsoft Office Skills. Organizing events (preparing everything for the events) set/s meeting and other activities like: team building, parties, quarterly contest for the employees. October 2010 – HDPP HSBC EA ExcelAsia Training and Development Inc., Electronic Data Processing, Phils Recruitment Specialist / Trainer (end to end process of a candidate) Lean Six Sigma Belter August 2013 to March 2014 Services the recruitment and other HR related needs for specified client accounts. Performs essential tasks such as sourcing, evaluation and coaching qualified applicants in order to meet the goals and expectations of the company. Maintains an updated AFFILIATION AND ACTIVITIES August 2010 – Most Improved Employee of the Year knowledge of clients needs, account specifics, and ExcelAsia’s internal operational procedures. Coordinates with existing clients/applicants to provide feedback and updated status on sent candidates in order to generate reports for management. August 2009 – Best Employee of the Year Awardee -Source, Invite and Confirm a specified quantity of applicants to arrive in the office on a daily basis. August 2008 – Best Sourcer of the Year Awardee -Post a specified quantity of advertisements. August 2008 – Perfect Attendance of the Year Lean Six Sigma Belter -Endorse a specified quantity of candidates to clients on a daily basis. -Regularly update trackers. -Provide management with daily reports concerning applicant status and business conducted within the day. -Perform the entire screening process specific to assigned accounts including, but not limited to: interviews, testing, on-site job fairs, and briefing. -Re-endorse candidates as needed or offer free training with ExcelAsia. -Research and update personal knowledge of account information on a regular basis through client visits and calibrations. HDPP – HSBC Electronic Data Processing, Phils. Processing Executive for Human Resources – August 2009 to August 2012 Was tasked to retrieve, conduct research and resolve credit bureau disputes from credit card members via E-Oscar. Identified different disputes types and to send out letters to consumers. Provided timely disputes resolution and meets the specified productivity and accuracy targets based on the service level requirements. Different Queue’s Handled: ACDV ( Cards and Retail Services) PLLS Letter Approval - Sometimes set/s meeting and other activities like: team building, parties, quarterly contest for the process. HDPP – HSBC Electronic Data Processing, Phils. HR – Senior Associate - Oct. 2008 – Aug 2009 – Selection and On – boarding Team re 201 Files Record Management -handled 201 files (confidential records of employees): updating of trackers/files as well as reports. Made confidential records of newly hired employee/s. Doing verification. Helping doing the Job Offers for new employees. Set/s meeting and attending calibration meeting/s. Oct. 2007 – Oct. 2008 – Sourcing Team -handled job fairs, interviewing, phone screening, updating trackers/files, verification and doing report as well. Been assigned to set always meeting at the end of the week and monthly. Calibration meeting with upper management. Dec. 2006 – Oct 2007 – Recruitment Operation Team -test administrator, doing buddy up interviews for applicants, keeping trackers/files, verification and doing reports as well and helping the receptionist. People 4 People Q2 (Quaerito Qualitas) Inc. June 2006 – December 2006 Recruitment Assistant - Contractual (working with HSBC Employee/s) - keeping packets in their respective folders, assists the test administrators, keeping/updating trackers/files, verification and doing reports and helping receptionist. EDUCATIONAL BACKGROUND TERITARY: COLEGIO de SAN JUAN de LETRAN Bachelor of Science in Business Administrative major in Marketing June 2003 – April 2006 Bachelor of Arts major in Communication Arts June 2000 – March 2003 SECONDARY: LYCEE’ D’ REGIS MARIE SCHOOL June 1996 – March 2000 REFERENCES Megu Nakadai Enterprise Ambassador at Upwork Administrator and Ambassador Upwork(Home Based) 0917 - Francia P. Prieto Seambest Business Solutions, Inc., Human Resources / Accounting- Jose Celestino Torres HDPP – HSBC Electronic Data Processing, Phils. ER/VP Human Resources Relationship Management 0917 - Sheena Martinez-Fenix Trafilea (Home Based) Product Listing Assistant / Researcher- /-