Monique Brown

Monique Brown 2584 Sobriety Way Waterford | skype i.d: live:.cid.95b-d9d832 | Phone: - Email:-Objective To be an integral part of a progressive organization where I can enhance my capabilities and skills. Skills Knowledge of contemporary office requirements, systems and policies Competent in Microsoft Office Applications Competent in the use of internet and web enabled programs including search engines Excellent written and oral communication skills Secondary language: Spanish (basic) Strong Organizational, Customer Service and Communication skills A proactive Problem Solver with expertise in Communication and Interpersonal skills Excellent time management skills Ability to work on own initiative, meet deadlines and targets Competent in the detection, analysis and solution of critical employee and customer related issues Excellent research and coordinating skills Education & Qualification University of the Commonwealth Caribbean (UCC) Certificate- Human Resource Management Bridgeport High- CXC Cape Unit 1 Accounts 2, Management of Business 3, Communication Studies 3, Sociology 4 Literature in English 5. CXC CSEC English A 1, English B 1, Principles of Accounts 1, Principles of Business 1, History 2, Social Studies 2, Mathematics 3. Work Experience HINDUJA GLOBAL SOLUTIONS (CIGNA MEDICAL) January 2020– November 2020 HINDUJA GLOBAL SOLUTIONS (HUMANA MEDICAL) May 2016 – November 2016 XEROX (AMAZON.COM)January 2015 – April 2016 Position and Job Description: Customer Service Representative/Advocate Provide administrative support to Supervisor/Manager Handling customer requests and directing customer inquiries Determine customers’ needs and requirements and recommend products and services to meet such needs. Updating database with customer’s information, queries and notes on how calls were handled. References Available upon request