Monique Atienza

I am a reliable and detail-oriented professional with several years of experience in customer service, administrative support, back-office operations, and virtual assistance across different industries. Over the years, I’ve worked in banking and finance, e-commerce, logistics, and customer support, which helped me develop a well-rounded skill set and the ability to adapt quickly to different roles and systems.

I started my career in customer service, supporting well-known accounts such as Amazon, NetSpend, MoneyGram, UnitedHealthcare, and QuickBooks. In these roles, I handled a variety of customer concerns, including account inquiries, transaction issues, refunds, claims, benefits verification, and basic technical support. Working in these environments taught me how to communicate clearly, stay patient under pressure, and resolve issues efficiently while maintaining a positive customer experience.

As my experience grew, I moved into more administrative and back-office roles. One of my most significant roles was with HSBC, where I worked as an Account Processor and Servicing Maintenance specialist. I handled loan servicing and account onboarding checks, reviewed customer information and documents for accuracy, and ensured all requirements were met before applications were forwarded for disbursement. I was also involved in Customer Due Diligence and Know Your Customer processes, which required strong attention to detail and strict compliance. In addition, I helped train and monitor new team members and participated in automation testing to make sure system processes were working as expected.

Alongside my corporate experience, I worked as a General Virtual Assistant, where I provided day-to-day administrative support such as managing schedules, handling emails, organizing documents, doing research, and data entry. More recently, I’ve taken on a Dispatch Coordinator role, coordinating container deliveries, communicating with drivers and carriers, monitoring shipment progress, and keeping clients updated on delivery status. This role strengthened my coordination skills and ability to manage time-sensitive tasks.

Overall, I consider myself organized, dependable, and easy to work with. I’m comfortable handling multiple tasks, learning new tools, and working independently with minimal supervision. I take pride in being proactive, consistent, and committed to helping teams stay organized and operations run smoothly.