Monique Assani

Monique Assani Professional Summary Personable, detail-driven professional with a strong background in international client liaison, project coordination, and technical sales. Adept at managing cross-border communications, conducting interviews, and ensuring smooth delivery between clients and technical teams across the US, China, and South Africa. Experienced in inbox and CRM management, project tracking, and stakeholder reporting. Known for clear communication, proactive follow-up, and a calm, professional presence in remote settings. Currently completing an MBA with a UK university. EDUCATION Master of Business Administration (MBA) University of Suffolk (UK / online) Bachelor of Engineering, Aeronautical Engineering Shenyang Aerospace University (Expected 2025) (2017 – 2022) HSK Level 4 (Mandarin) (2016 – 2017) Northeast Normal University • NENU Outstanding International Preparatory Students of 2017 Award Foundation Certificate, Aeronautical Engineering University of South Wales (2012 – 2013) PROFESSIONAL EXPERIENCE Engineering Sales & Business Development Manager Rose Batteries (San Jose, USA) (2023 – Present) • Manage client communications across time zones, ensuring timely updates and aligned expectations. • Conduct onboarding calls and manage follow-ups with engineers, procurement, and clients. • Coordinate technical documentation and project deliverables via Monday.com and HubSpot. • Track sales pipelines, escalate blockers, and maintain professional correspondence with high-profile clients. • Collaborating with cross-functional teams to optimize technical sales strategies. Assistant to the General Manager and China/SA liaison EVA Wholesalers, South Africa & China (2022 – 2023) • Conducted screening and coordination of supplier interactions. • Managed inboxes, followed up on international shipments, and scheduled virtual meetings. • Supported client communication and ensured document accuracy in bilingual environments. • Maintained a professional presence in high-pressure virtual meetings with Chinese partners. Marketing & Sales Consultant Riziki Modern Solutions, South Africa (2016 – 2020) • Built and maintained relationships with clients in energy and manufacturing sectors. • Managed contracts, held regular check-ins, and relayed feedback to technical partners. • Provided end-to-end support from product education to post-sale service. Optical Consultant Boots Opticians, Wales, UK (2014 – 2015) • Delivered frontline customer care in healthcare and insurance environments. • Scheduled appointments, conducted intake calls, and ensured smooth case handling. Claims Advisor Cunningham Lindsey (Wales, UK) (Summer 2014) • Handled first notification of loss calls for household and motor insurance claims. • Assisted customers with claim processing and inquiries. VOLUNTEERING & LEADERSHIP EXPERIENCE Scholarship Students Monitor Shenyang Aerospace University (Shenyang, China) • Led orientation activities and facilitated student registration. • Assisted students with medical insurance claims and hospital visits. Class Representative/Monitor Northeast Normal University (Changchun, China) • Managed class attendance records and organized academic activities. • Provided tutoring and liaised between students and faculty. Council Member Johannesburg Junior Council (Johannesburg, South Africa) • (2018 – 2020) (2016 – 2017) (2010 – 2011) Led community initiatives, including charity drives and fundraising events. TECHNICAL SKILLS & COMPETENCIES • Software: AutoCAD, CATIA, SolidWorks, IBM SPSS Statistics, Microsoft Office Suite, Monday.com, HubSpot • Languages: Fluent in English, Zulu, and Xhosa; Advanced in Afrikaans and Mandarin • Other Skills: Technical sales, business development, project management, first aid (Level 3) SKILLS AND INTERESTS • Debating: Former high school team captain; participated in United Nations Debates • Music: Choir leader: Organized and led a local youth choir