Monique Ann Orig

 Monique Ann Orig Kiamba, Sarangani Province Phone: - E-mail:-Skype: moniqueannorig.sixeleven Objectives Meticulous professional with extensive experience in handling customer service and administrative work. Education Notre Dame of Dadiangas University Associate in Office Administration (2009 - 2012) Experience Team Leader November 2015 – April 2017 Six Eleven Global Services Got promoted as a team leader and handle a team of 12 for the retention campaign Manages customer service agents Make sure that agents are following standard call protocols and campaign policies Make sure that targets are met Daily communication with clients Prepares and sends hourly, daily and weekly report Take tier 3 or supervisor calls Retention Specialist June 2015 – November 2015 Six Eleven Global Services Handles inbound calls from customers Make sure to follow call protocols Ensure that all information that is given to customer are correct and within the policies Retain customer from cancelling from our services by providing save options Outbound/ Sales Representative / Virtual Assistant July 2012 – June 2015 Six Eleven Global Services Make outgoing calls to customers Promotes business, products and services Book customer appointments Make follow-up calls Ensure that I hit the quota Handle data base building Updating contact information and list Handle calendar management Coordinating schedules to executives Skills Multi-tasking Inbound call management Data Entry Email management Online research Business scheduling Telesales calls Transcription Appointment Setting Microsoft office Data Entry Phone Dialers Calendar Management