Monique Angeline Bala

MONIQUE ANGELINE BALA ABOUT ME -/--Medicion 1B Imus Cavite EDUCATION Bachelor of Science in Hotel and Restaurant Management Lyceum of the Philippines University Manila- My experience in the hospitality industry for 10 years has given me extensive knowledge and learnings which honed my ability to anticipate and exceed guest expectations. I am dedicated and passionate in providing the best experience to guest while maintaining a positive environment with colleagues. My goal is to continue leveraging my expertise and contribute to the success of your company. WORK EXPERIENCE September 2013- June 2024 Sofitel Philippine Plaza Manila l CCP Complex Pasay City Service Attendant Responsible for the dining area, ensuring guest satisfaction Makes sure that food and beverage are served on time with their highest quality Trained as a cashier also and basic bartending skills April 2022- November 2022 Sofitel Philippine Plaza Manila l CCP Complex Pasay City Restaurant Reservations Agent Taking calls and reservations Responding to email inquiries SKILLS Knowledgeable in micros/ POS system, ResDiary Preparing daily reservation report July 2012- January 2013 McDonald’s l Nueno Avenue Imus Cavite Service crew/ Local Store Marketing Strong focus on providing exceptional guest experience Worked as a server and cashier ensuring a fast and friendly customer service Handles birthday party inquiries and conducts school visits Informs all crew of new promos in the store Excellent comunication skills REFERENCES Sheena Lanojan Multitasking Steffany Mallari Faith Aguila Supervisor at Snaps Sports Bar Sofitel Asst. Director of F&B at Conrad Hotel F&B Reservations Asst. Manager at Sofitel Phone:- Phone:- Phone:- Email : steffyescovidal @gmail.com