Monika Udoisang

Hi there! I’m Monika, a dedicated Customer Service Representative with over 2 years of experience delivering top-tier virtual support to U.S.-based companies. I specialize in handling high-volume communications across phone, email, and live chat, always ensuring customers feel heard, valued, and satisfied.

Whether it’s managing inbound inquiries, scheduling appointments, or making outbound calls to generate leads, I bring a proactive, friendly, and solutions-focused approach to every interaction. My background includes working with businesses like Urban Air Adventure Park and GoGlow Clean, where I streamlined communication workflows and improved customer retention.

What I Offer:

• Virtual receptionist & front desk support

• Phone, email, and live chat handling

• Appointment scheduling and calendar management

• CRM management (e.g., HubSpot, Zoho, Salesforce)

• Cold calling and lead qualification

• Accurate data entry and customer documentation

• Fast response time and excellent communication skills

If you’re looking for a professional who can represent your brand with integrity, empathy, and efficiency, let’s connect. I’m ready to help your business grow by keeping your customers happy and engaged.

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