Monika Simeonova

Monika Simeonova

Customer Experience Professional
Reply rate:
-
Availability:
Full-time (40 hrs/wk)
Age:
35 years old
Location:
Sofia, Sofia, Bulgaria
Experience:
7 years
Monika Simeonova New York, USA +1 -- SKILLS LANGUAGES • Bulgarian (native) • Russian (lower intermediate) • Macedonian & Serbian (conversational) TECHNOLOGY • Computer Savvy • MS: Word, Excel, PowerPoint, Outlook • Google Drive, Google Calendar • Typing Speed: 64 wpm • Adobe Photoshop • Basic HTML & Dreamweaver SUMMARY • Well-travelled and has lived in three different continents • Independent & Self-Motivated • Meticulous Organizational Skills • Time Management • Customer Service & Satisfaction • Staff Supervision • Team Work and Leadership • Account Management • Project Management • Business & Brand Development • Social Media Marketing: Facebook, Instagram, Twitter, Pinterest, LinkedIn • Event & Workshop Planning • WordPress Blogging • Content Writing • Research EDUCATION Master’s Degree in Business Administration (online) New Bulgarian University, Bulgaria 2018 Bachelor’s Degree Psychology Hunter College CUNY, New York, NY GPA: 3.5 / 4.0 2014 Study Abroad Marketing Management Deakin University, Melbourne, Australia 2013 Neuro-Linguistic Programming Practitioner Certificate The NLP Center of New York, NY PROFESSIONAL EXPERIENCE Assistant Event Manager & Team Leader Oct 2015 - Current Melrose Ballroom (Private Event and Concert Venue) New York, NY • Coordinate event program, timeline and expectations with clients and 25 staff members. • Monitor overall event flow, make adjustments and resolve conflicts when needed. • Manage, train and partner with team on all event related arrangements. Project Manager & Logistics Coordinator March 2016 – Sept 2016 Project Group (Global Marketing Manufacturing Network) New York, NY • Delivered exceptional account management and customer experience (US Polo, Lacoste, Puma) • Established the creation of this new role to fit the growing needs of the company. • Created and integrated new system for tracking global shipments more efficiently. • Reduced expenses by 25% through implementing proper production and shipping schedules. • Improved inventory efficiency by creating system and formulas to keep track of orders. • Swiftly moved orders into production by coordinating teams of accountants, designers and suppliers. • Maintained 98% on-time delivery, which satisfied customers and increased repeat business. Executive Assistant to CEO Oct 2015 – March 2016 LBS Enterprises (Product Development Marketing Startup) New York, NY • Key player in company establishment, organization, brand and core product line launch. • Initiated 50% increase in organizational efficiency through process improvements. • Interacted with clients, agents and vendors as company’s main representative. • Followed up on meetings, authored and curated all correspondence. • Built strong internal/external relationships over the phone, e-mail, and in person. Office Manager Trifecta Health (Private Psychiatric Practice) Nov 2014 - Nov 2015 New York, NY • Promoted from intern to office manager within six months of employment. • Performed heavy calendar management and client interaction for five doctors in two busy offices. • Increased revenue 10% by exceeding monthly sales goals within six months of employment. • Expanded Midtown Manhattan office by setting goals and administering changes. Supervisor of Customer Service Department May 2013 – Sept 2014 Palace Entertainment Destin/Fort Walton Beach, FL • Supervised and trained staff of 20 customer service employees. • Multitasked in a fast-paced environment while providing excellent service. • Motivated team to establish a productive work environment and strong professional relationships.
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