Monika Hailundu

MONIKA HAILUNDU 37 Roeland Street, Cape Town | - |-Dynamic and highly organized Executive Assistant with over 9 years of experience supporting C-level executives across diverse industries, including legal, retail, healthcare, and tech. Adept at managing complex schedules, coordinating international travel, handling confidential information, and optimizing workflows in fast-paced environments. Skilled in task management, prioritization, and ensuring smooth communication across multiple time zones. Proven track record of streamlining processes and driving successful project completion. Proficient in Google Workspace, Microsoft Office, ClickUp, Notion, and Chrome River. PROFESSIONAL EXPERIENCE EVEREST ASSISTANT Executive Assistant (Remote) San Francisco, CA | March 2023 – August 2024 ● ● ● ● ● ● ● Managed meetings across various time zones, ensuring seamless communication and preventing scheduling conflicts. Proactively resolved scheduling issues, streamlining operations for executives. Monitored and prioritized executive emails, delegating tasks to ensure timely responses and efficient workflow. Maintained and updated complex calendars, ensuring all appointments and deadlines were met with no conflicts. Collaborated closely with the executive support team, providing cohesive real-time assistance while working independently with minimal supervision. Managed expense reporting and reconciliations using Chrome River, ensuring financial accuracy. Utilized ClickUp to manage and track tasks, improving project delegation and completion efficiency by 20%. ANOVA HEALTHCARE SYSTEMS Administrative Assistant (Remote) Pennsylvania, USA | October 2022 – January 2023 ● ● ● ● ● Provided executive-level administrative support, including managing schedules and maintaining filing systems. Conducted data entry and clean-up, ensuring accurate and up-to-date patient information on the portal. Recorded and distributed detailed meeting minutes, ensuring effective communication. Updated shift rosters for healthcare workers, improving scheduling efficiency by 15%. Maintained patient databases, logging new patients and monitoring changes in health status. SORBET SALON, GARDENS & BAYSIDE Front Desk Coordinator Cape Town, WC | May 2022 – October 2022 (Gardens) October 2021 – May 2022 (Bayside) ● ● ● Created a welcoming and professional environment for guests, enhancing customer satisfaction. Managed appointment bookings, handled schedule changes, and resolved customer complaints promptly. Conducted regular stock takes, maintaining accurate inventory and ensuring product availability. CAPRICORN INVESTMENT GROUP Office Administrator Windhoek, NA | August 2015 – May 2019 ● ● ● ● Managed executive calendars, coordinated meetings, and arranged international travel and accommodations for executives. Assisted the Assistant Company Secretary in compiling and distributing board packs and meeting materials, ensuring timely delivery. Managed expense claims and reconciled cost centers, ensuring financial accuracy and budget adherence. Liaised with vendors and coordinated office supplies, ensuring efficient office operations. EDUCATION UNIVERSITY OF NAMIBIA Diploma in Public Relations Windhoek, NA | October 2020 TECHNICAL & ADMINISTRATIVE SKILLS ● ● ● ● ● Productivity Tools: Google Workspace, Slack, Zoom, Amazon Connect, Microsoft Teams, Calendly Office Software: Microsoft Office (Word, Excel, PowerPoint, Outlook) Project Management: ClickUp, Notion Expense Management: Chrome River, Ramp Industry-Specific Software: LegalSuite, MyAppointment, Kantime ADDITIONAL SKILLS ● ● ● ● Administrative Skills: Calendar management, task delegation, travel coordination, inbox management, data entry, and record-keeping. Communication & Interpersonal Skills: Strong written and verbal communication, team collaboration, and customer service expertise. Organizational Skills: Highly skilled in managing multiple tasks, prioritizing responsibilities, and meeting deadlines in fast-paced environments. Financial Administration: Expense reporting, reconciliations, and maintaining financial accuracy.