Monika Agarwal

 Monika Agarwal Email:- Career Objective To work in an Organization with a professional work driven environment where I can contribute and apply my knowledge & skills which would enable me to grow while fulfilling organizational goals attain a position to utilize my skills and ability in an Organization that offers professional growth. Education Qualification Institute University/Board Year of Passing % SSC PEN School, Vizag Board of secondary Education 2010 89 Intermediate Narayan Junior College, Vizag Board of Intermediate 2012 89 BCom(Comp) Andhra University Andhra University 2018 80 Achievements At work: Catalyst and SME - To represent the team and communicate with relevant levels of management at work and providing assistance to the team. Customer appreciations - Received appraisals for best service provided by customers and managers. Rewards & Recognitions- Rewarded as a best employee of the team in terms of performance and team work. Concentrix, Vizag, India Roles & Responsibilities: Customer Care Executive Business Region - India Process – HDFC Life Insurance Work in Detail - 1. Handling queries and quickly assessing the consumer’s needs and concerns to deliver the ideal solution on life insurance policies. 2. Manage leaves efficiently and ensure the adherence to login and break timing, 3. Taking Ultimate responsibility in the team to support the line manager. 4. Process customer instruction accurately and timely to achieve the agreed quality target and an ensure compliance with audit requirements. 5. Constantly striving to improve self-performance on productivity and quality. 6. Assigned to handle escalations and complaints of the customers. Professional Skillset Microsoft Office, Excel, Tally ERP 9 Self motivated and team player Communication, management and intrapersonal skills Hardworking & Punctual Quick Learner, Multi Tasking Personal Details Full Name: Monika Agarwal Father’s Name: Om Prakash Agarwal, Supervisor: Nimitha Gudla. Contact: - Marital status: Single Nationality: Indian Language Proficiency (Written & Spoken): English, Hindi, and Telugu