Monijesu Odunuga

I have a solid background working as a Customer Service Representative and Virtual Assistant, with a strong focus on delivering excellent service, supporting business operations, and maintaining professional communication. Over time, I have developed valuable skills that make me highly effective in client-facing and remote support roles.

As a CSR, I have handled various customer interactions via phone, email, and chat, ensuring that clients receive timely and satisfactory assistance. I am experienced in addressing customer inquiries, resolving complaints, and managing difficult conversations with empathy and professionalism. I’ve consistently maintained a calm and helpful attitude, even under pressure, which has contributed to high levels of customer satisfaction and positive feedback.

In my VA experience, I have successfully supported both individuals and teams by handling administrative tasks such as managing calendars, scheduling meetings, responding to emails, and maintaining documentation. I’m comfortable using tools like Google Workspace, Microsoft Office, Zoom, Trello, and CRM platforms. My ability to organize and prioritize tasks independently allows me to meet deadlines and keep workflows efficient, even with minimal supervision.

I’m also proficient in social media support, basic data entry, online research, and light content creation, which are often part of VA responsibilities. My strong communication skills (written and verbal) help me maintain a professional tone and clarity across all platforms. I’m tech-savvy and adaptable to new systems, which makes remote collaboration seamless.

My approach to work is highly organized, detail-oriented, and proactive. I believe in creating smooth experiences for both clients and team members. I’m always willing to learn new tools, take feedback positively, and grow in my role.

Altogether, my experience as a CSR and VA has equipped me with the ability to handle dynamic environments, communicate clearly, support business processes remotely, and maintain a customer-first mindset. I am confident in my ability to add value to any team I join by being reliable, responsive, and solutions-driven.