Monica Udoh

I am a dedicated Customer Service Representative with over 3 years of hands-on experience delivering exceptional support in fast-paced environments. I specialize in handling inquiries, resolving complaints, and ensuring customer satisfaction across multiple communication channels, including phone, email, and live chat.

I am Skilled in using tools like Zendesk, Freshdesk, Intercom, HubSpot CRM, and Slack, I bring both technical proficiency and a customer-first mindset to every interaction. My ability to remain calm under pressure, listen actively, and provide tailored solutions has helped boost customer retention and satisfaction rates.

Also, I am actively seeking remote opportunities where I can leverage my communication skills, product knowledge, and problem-solving abilities to contribute to a team that values excellent customer support. I'm flexible with time zones and thrive in collaborative, remote-first settings.

Your Customer truly deserves the best customer Support ever, I am ready to offer the best and nothing but the best

Let's connect — I'm ready to bring value to your team!