MONICA A. STEWART, MHRM, PHR, SHRM-CP
2917 Stoney Creek Road, Norristown, PA- ▪-
PROFILE
Master’s degree, PHR and SHRM-CP certified Human Resource Professional with demonstrated HR
business partnering and a strong background in business operations and leadership development. Excellent
interpersonal and written communication skills with the ability to relate effectively to individuals at all levels
within the organization. Organized, analytical, and decisive with strong problem-solving capabilities. Selfmotivated with the ability to excel in a fast-paced environment. Manage competing priorities and adapt readily
to new challenges.
Competencies include:
Human Resources (HR) ▪ Leadership Development & Training ▪ Diversity & Inclusion ▪ Performance
Management ▪ Talent Management ▪ Union & Non-Union Employment Conflict ▪ Benefits Administration
▪ Compensation ▪ Change Management ▪ Policies & Procedures ▪ FMLA/ADA/EEO/WC
PROFESSIONAL EXPERIENCE
QURATE RETAIL GROUP (QVC US) 2021 - PRESENT
Qurate Retail Group is seven leading retail brands, reaching more than 200 million homes worldwide via 14
television networks and reaching millions more via multiple streaming services, social pages, mobile apps,
websites, print catalogs and in-store destinations.
People and Org Manager – West Chester, PA (April 2021 to Present)
• Providing strategic consulting to leaders (VP level to Manager), to support in the effective prioritization and
delivery of an engaging employee experience.
• Leading complex change and transformational programs to deliver on initiatives that improve the organizational
health of the business, which are aligned with overarching People strategy.
• Identifying advanced development needs for business unit and partners with appropriate COE team members to
best support
• Offering advice, counsel, and strategic insights on business strategies, while ensuring all business initiatives
include culture, talent, and engagement.
• Operating HRIS system(s) to maintain appropriate data integrity.
COMCAST CABLE 2015 – 2021
Comcast Cable is the nation's largest video, high-speed Internet and phone provider to residential customers under the
XFINITY brand and provides these services to businesses.
Senior HR Manager, Talent Management – Philadelphia, PA (December 2016 – April 2021)
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Develop multi-year talent management strategies to deliver innovative talent solutions that help drive high
performance in rapidly changing environment.
Drives and launch talent management high-potential programs, including development of processes, tools,
resources, and communications for programs across Technology, Product and Experience (TPX) organization of
~ 8,000 employees.
Develop change management strategies spanning across program offerings to cultivate roadmap for career
trajectory.
Implemented diversity and inclusion strategy that resulted in a cohesive approach to inclusivity and engaged
leaders that address the business and talent management goals.
Monica A. Stewart
PROFESSIONAL EXPERIENCE (continued)
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Provide thought leadership to hiring managers by developing innovative initiatives and recommendations that
influence hiring decisions, drive business strategy, and demonstrate the impact of diversity and inclusion to
bottom line results.
Partnered with Talent Branding Team to develop social media strategies to position Comcast/TPX as an employer
of choice for diverse technical talent.
Ensure that new and existing programs are tied to organizational future state capabilities, through post-program
tracking and building a talent bench.
Delivered and coordinated diversity training including positive action and inclusive communication.
Human Resources Manager – Philadelphia, PA (March 2015 – November 2016)
• Provides Human Resources services and support to senior leaders and managers, assisting them to achieve
organizational goals and objectives through strategic people management.
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Provided coaching on diversity standards and inclusion solutions to management team to reduce adverse impact
amongst the workforce.
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Oversees employee relations matters, grievance, and other difficult situations in a sensitive, fair, and respectful
manner, working closely with legal counsel, supervisors and management relating to issues of diversity and
discrimination.
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Coaches people leaders on the process of evaluating employees, setting goals, conducting objective performance
reviews, and recognizing and awarding performance to improve productivity.
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Designed, developed, and facilitated a functional care onboarding program to managers and above to increase
understanding of the organization and productivity within the leadership team.
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Ensures compliance with state, local, and federal guidelines, and policies to protect the business and its
employees.
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Consistent exercise of independent judgment and discretion in matters of significance.
FIRST QUALITY RETAIL SERVICES 2012 – 2015
First Quality is a privately held group of manufacturing companies who are leaders in their respective field.
Human Resources Generalist – King of Prussia, PA (June 2012 – March 2015)
• Providing general human resources support to production management. Supporting talent management, employee
relations, employee training and development.
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Managing recruitment from pre-screening and phone interviewing qualified job applicants; scheduling interviews
with various management personnel and making recommendations when necessary. Ensuring that the Company’s
recruitment efforts comply with all state and federal laws regulations.
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Assisting managers with career counseling for employees and making alternative recommendations for job
enhancement and long-term goals when applicable. Coordinating the Performance Management and Succession
Planning Processes.
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Developing and conducting new hire orientation, to provide the necessary knowledge of employee programs,
benefits, and company policies and procedures.
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Counseling all employees concerning Company policies and assists with resolution of performance-related issues.
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Consulting with leadership during various departmental meetings, to ensure that human resources issues and
concerns are managed promptly, fairly, and consistently with Company philosophy, practice and policy.
Monica A. Stewart
PROFESSIONAL EXPERIENCE (continued)
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VERIZON 2006 – 2011
Verizon is a global leader in delivering innovative communications, information, and entertainment.
HR Business Partner - Philadelphia, PA – (October 2007 – July 2011)
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Provided day-to-day HR support to ~ 1,300 management & associates employees, resulting in an improved
development of a performance and customer driven organization.
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Coordinated the implementation & managed a leadership developmental program for 119 high-potential
employees in 4 classes with each class cycle running 6 ½ months. Facilitated mentoring circles and action
learning projects. Ensured senior leadership buy-in and managed ~$95K budget. Achieved career movement for
30% of participants within one year.
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Championed organization’s targeted recruitment plans and achieved diversity and college hiring targets.
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Directed change management in company restructure effort by drafting written employee communications &
facilitated information meetings related to benefit, compensation, payroll, administrative, training, and system
access questions for 225 transferring employees.
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Oversaw compensation administration including communication of critical dates, development of performance
ratings, performance appraisals, compensation parameters and input into HRI system.
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Conducted employee relations investigations within 30 days to bring matter to closure (interview, record notes,
and make recommendations). Met with management, emphasizing coaching and corrective action procedures.
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Spearheaded downsizing of facility closure under the WARN Act in state of CA. Teamed with line managers
regarding legal issues and closure procedures. Developed and administered severance packages to affected
employees.
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Consistently recognized by Managers and Employees for responsiveness and knowledge in handling important
HR matters.
EDUCATION & PROFESSIONAL AFFILIATIONS
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MHRM, Keller Graduate School of Management – Ft. Washington, PA 2010
B.S., Marketing, Delaware State University – Dover, DE 1999
Professional in Human Resources (PHR), 2011
SHRM Certified Professional (SHRM-CP), 2015
National Society for Human Resource Management (SHRM), member
Local Chapter Philly SHRM, member
Development Dimensions International (DDI) Certified – Facilitation Skills
Prosci Change Acceleration Certificate Program
Certified to facilitate Comcast Leadership 360 Assessment Feedback by Korn Ferry
Certified to facilitate Insights Discovery
