MONICA SILVA GUTIERREZ, MS, HR
Hudson Valley Region, NY | LinkedIn |-|-
Chief of Staff | Senior People Leader | Change Agent
OPERATIONAL EXCELLENCE | PROCESS AT SCALE | STAKEHOLDER MANAGEMENT
Results-driven strategist and people leader with 10+ years of experience driving strategic initiatives,
solving complex business problems, and leading cross-functional teams to success. Proven ability to
structure and analyze ambiguous problems, derive insights from complex data, and influence executive
stakeholders. Seeking to leverage expertise in change management, operational excellence, and
stakeholder management to make a significant impact as a strategy lead for global organizations
• Lead Program Manager for launch of a first party tool for a new performance management
system at Google ✓ Increase in CSAT grew 17% quarter over quarter in year one. Resulted in
adoption of new tools and smooth offboarding of old systems. Critical behavior changes around
performance evaluations adopted by management with 89% approval from leadership.
Results-driven leader with demonstrated success managing large-scale business initiatives, establishing & leading
teams, influencing stakeholders, and implementing change management strategies. Adept at building a strong,
diverse organizational culture and fostering productivity, seeking a senior role in people and business strategy that
leverages Chief of Staff experience to transform real business challenges into effective people programs.
EXPERIENCE
VP People and Strategic Operations | Equis Labs & Latino Media Network | March 2024 current
Trusted advisor and change agent to social entrepreneur and visionary working to systematically
transform how Latinos engage civically and participate in US democracy. Provide strategic thought
partnership, lead change management initiatives, build leadership capabilities and implement processes
for operational rigor. Lead mergers, acquisitions. Lead People, Talent and Culture team.
• Successfully established a new leadership team reporting to founders to build organizational capacity. Designed
and implemented a new organizational structure in alignment with business strategy and implemented training
for new leaders.
✓ Decision making process in place to run day to day operations of organization and free up founder
• Head of People Talent and Culture team effectively supervising 4 FTEs delivering HR programs including
performance evaluation programs and pay equity processes and other cyclical HR processes.
✓ Restructure of the PTC team led to a 30% reduction in vendor costs and a consolidation of the HRIS
system.
Skills: Leadership Development · Business Strategy · Strategic Planning · Change Management · Implementation ·
Communications · Chief Human Resource Officer · Management
Head of Strategy and Operations, People Development | GOOGLE | Mountain View, CA |08/2022 –
01/ 2024
Led the launch of Google’s 1P tool for a new company's comprehensive performance management
system, GRAD, and utilized data research to design a business model for GRAD’s cyclical operating
model, including organizational design and talent requirements.
• Collaborated with POPs Central Implementation Team to transition GRAD to a cyclical business model.
✓ Saved the business units 5 FTEs by presenting the Executive deck for the operations model to the
VP, gaining approval, and implementing the cyclical business model.
• Conducted equity risk mitigation analysis to propose improvements to rating assessments.
✓ Ensured leadership accountability embedded into the tool for equity in the rating allocation process.
Skills: Leadership Development · Content Strategy · Process Improvement · Facilitation · Change Management · Implementation
Chief of Staff and Operations Lead, Core PMO GOOGLE | Mountain View, CA | 03/2020 -08/2023
Chief of Staff and Senior Program Manager to VP of Programs. Tasked with launching a centralized
Program Management Organization. serving as a trusted thought leader and strategic partner,
influencing cultural change management and leadership development programs to drive
business-critical results.
• Engineered and implemented a centralized PMO function, new to the business, and established a business model,
career development path, and cultural incentives while optimizing efficiency.
✓ Influenced senior leadership to buy in, doubling the team size from 200 to 400, and implementing
the PgM culture of knowledge sharing, increased productivity sentiment 6% YoY for 3 years.
✓ Newly centralized PMO resulted in a PMO maturity model and regular QBRs to 6 engineering pillars.
• Trusted thought leader and strategic partner to the Senior PMO Director.
✓ Earned a spot bonus recognition from two Vice Presidents for exceptional change management
leadership and execution.
• Designed, built, and launched the onboarding program for a 14,000-person engineering team.
✓Year one, over 600 people participated in the pilot with a 98% satisfaction rating.
✓ Initiated a priority communications channel for executive leaders.
Skills: Talent Management · HR Management · Strategic Human Resources Leadership · Strategic Partnerships · Process
Improvement
Senior Program Manager, Partner Developer Relations, Core GOOGLE | Mountain View, CA |
08/2017- 03/2020
Piloted and designed new leadership structure and managed a program management team responsible
for white glove support of Tier 1 Partner Developers representing 75% of PlayStore revenue
• Managed Global Programs and Operations for Partner Development Relationships (Partner DevRel). Leadership
team and strategic operations and business lead.
✓ Built and managed a high-touch Global Partner Developer support program for Tier 1 CTOs that
resulted in 86% CSAT rating
✓ Team doubled in size, broadened partnerships with Android DevRel and Play Business teams and
elevated team remit and priorities for the company. Team leader was promoted to Director as a result of
elevated business responsibility.
• Consolidated vendor contracts.
✓ Saved $5M by implementing organizational improvements.
• Situation / Task
✓ Result (Business Impact)
Skills: Equality & Diversity · Strategic Partnerships · Cross-functional Team Leadership · People Management · Influencing Skills
Chief of Staff – Streams, Photos and Sharing GOOGLE | Mountain View, CA | 08/2015 - 08/2017
Strategic thought partner and change management leader for a 1300 person product engineering team.
Responsible for people, leadership and business strategy. Description
• Led initiatives to rebuild team health and navigate change processes during a PR and human resource crisis and
executed all aspects of a significant reorganization within a 1,400-person product team.
✓ Ensured people placements for success with business rationale.
• Spearheaded the SPS Diversity and Inclusion program.
✓ Designed a sustaining leadership development program aimed at high-potential female talent.
• Drove talent and hiring efforts for Area 120, Google’s incubation lab and the cultural integration initiatives and
programs for a startup acquisition.
✓ Launch of Google’s in-house incubation lab which enabled new products and helped with retention
efforts of top talent.
Skills: Culture Change · Diversity & Inclusion · Program Management · Strategic Planning · Conflict Resolution · Leadership · Public
Speaking
Latinx Employee Resource Group Leadership
Designed Latinas@ operating model, by-laws, and committee structure, led the selection process for
committee members, and served as an Advisory board member.
• Co-founded and built Latinas@Google and designed and implemented Google's Latinx Leadership Council for
Director executives
✓ Increased employee ‘belonging’ sentiment by 10%+ in the first year and Latinx Director+
engagement by 70%+.
• Strategic thought partner to Executive Co-sponsors driving leadership vision and goals.
✓ Championed planning process and implementation of automated tools to track member
engagement. Enabled executive sponsor to leverage data for more visibility into DEI programs.
✓ As the HOLA Board Co-Chair, Google’s Latinx ERG, responsible for global critical strategic programs
related to Latinx leadership development and chapter success.
SKILLS: Coaching · Management · Organizational · Communication · Leadership · Diversity · Organizational Design · Succession Planning · Focused ·
Performance Management · Collaborate · Change Management · Planning · IT · Strategic · Employee Relations · Implementation · Talent
Development · Business Partners · Employee Engagement · Data Driven
EDUCATION & CERTIFICATIONS
Master of Science (MS) | Human Resources Management | University of Southern California, expected graduation
2025
Bachelor of Arts (BA) | Political Science and Communications | St. Mary’s University
Executive LEAD Certification, Business Administration and Management | Stanford University
Driving Organizational Change, Organizational Leadership Training, Certification | Kellogg Executive Education
Bilingual: English and Spanish (intermediate)
