Monica Paniagua

Monica Paniagua Boynton Beach, FL-Objective I’m dedicated and motivated. I’m looking to obtain more experience to further expand my perspective of what it takes to be the best customer/client representative. Education associate degree | not earned | palm beach state college Major: Accounting & Finance associate degree | not earned | Faulkner university Major: Accounting & Finance high school diploma | earned may 2013 | glades central community high school Skills & Abilities Microsoft Office Word and Excel , Type 75 wpm, Quickbooks, Netsuite, Fast Learner, Good Communication, Strong Listening Skills, Strategic Planning, Cash Handling, Multi-Tasker, Time Management, Deadlines Driven, Problem solver, Quick thinker, Researcher and Troubleshoot. Experience client service representative| take 5 media group | august 2015 – october 2018 Open customer accounts by recording account information; maintain customer records by updating account information Keep records of customer interactions, process customer accounts and file documents. Answer customers' questions, and provide information on procedures or policies.
 Resolve customer complaints
 Manage the placement of orders. Advise on company information.
 Follow communication procedures, guidelines and policies.
 Establishing and prolonging relationships with clientele. customer service associate | walgreens | may 2014 – may 2015 Receive payments by cash, check, credit cards, or debits Issue receipts, refunds, credits, or change due to customers.
 Greet customers entering establishments.
 Maintain clean and orderly checkout areas.
 Stock shelves, and mark prices on shelves and items.