Monica Nwagbara

When your inbox is overflowing, deadlines keep shifting, and customers expect faster responses than ever, even the most organized entrepreneur can start to feel overwhelmed. Missed messages turn into missed opportunities, and routine tasks begin to take up the time you should be using to grow your business. That’s exactly where I step in.

I am a Virtual Assistant and Customer Support Specialist with over 1 year of hands-on experience supporting busy business owners and service providers. During this time, I’ve helped clients reduce admin workload by 40–60%, improve customer response time by up to 70%, and consistently save 8–12 hours weekly time they can reinvest into strategy, revenue-generating activities, or simply breathing room.

My approach is clear: understand your workflow, identify what’s slowing you down, and build systems that keep everything running smoothly. I manage inboxes, organize calendars, schedule meetings, prepare documents, handle data entry, update CRMs, follow up on pending tasks, coordinate projects, and keep communication flowing. As a customer support specialist, I ensure quick, warm, and professional responses that improve satisfaction and maintain strong client relationships.

What sets me apart is reliability, speed, and strong communication. I don’t just “do tasks” I anticipate needs, manage priorities, and bring a level of structure that gives you peace of mind. Every customer interaction is handled with empathy and attention to detail because your clients deserve the best representation.

To deliver consistent quality, I bring a solid set of skills, including:

• Email & inbox management
• Customer support (chat, email, calls)
• Calendar management & scheduling
• CRM tools
• Data entry & documentation
• Task coordination & follow-ups
• Problem solving & attention to detail
• Time management & multitasking
• Google Workspace and Calendly
• Communication & client relations

I also believe in measurable impact. I track improvements in workflow, response speed, task efficiency, and overall time saved so you always see real value from my support. My goal is not just to help you stay organized, it’s to help your business operate smoother, serve customers better, and stay ahead without you feeling stretched thin.

If you’re looking for a Virtual Assistant and Customer Support Specialist who brings structure, clarity, and consistent results, I’m here to support you. Together, we can transform overwhelming tasks into smooth systems, elevate your customer experience, and give you back the time to focus on what matters most.