Monica Muiruri

Monica Ngendo Muiruri Telephone no: - / - Email:- Personal Profile Result-driven and proactive professional with over 6 years of diverse experience. I am adept at creating organized files maintaining all correspondence and making sure that all responsible parties are updated on any new program developments. I am an exceptional leader and developer of teams and operational processes focused on substantial growth objectives, and I have demonstrated the ability to multi-task and process information into action as to not delay program activities. I am an experienced planner and organizer noted for innovative approaches to problem-solving, and a leadership style that inspires and builds organizational loyalty. I also have a strong commitment to teamwork and accountability, thrive in evolving in challenging environments that will allow diversifying my skills proactively and to exceed organizational goals. Education 2006 - – 2005 Diploma in Information Science and Library Studies University of Nairobi Kenya Certificate of Secondary Education Senior Chief Koinange High School Professional Qualifications  Jul - Aug 2016: Certificate in Executive PA Skills Course; Summit Training  Jan - Apr 2006: Certificate in Computer Studies; Multiface Computer College Skills  Communication Skills: Communicates very well both orally and in writing. Possess good presentation skills and people handling techniques.  Teamwork: I enjoy working independently, I thrive when working in a team. I’m excited about working effectively with others to achieve common goals.  Analytical Skills: I have the ability to gather information, visualize and solve complex as well as simple problems with the information available.  Decision Making and Problem Solving Skills: I pride myself on the high-level problem-solving skills I have used in all roles to overcome adversity and guarantee efficiencies in my team.  Leadership and Motivation: I can lead and motivate others to follow deliver a vision. I can delegate work to others and work with them to attain the organization’s goals.  Organization Skills: I am an organized and thorough approach to work; ability to see projects through from start to finish managing time and tasks effectively.  Personal Attributes: Charismatic individual who commands a presence, demonstrates sound decision making and judgment capabilities, integrity, resilience, and self-drive. Work Experience Jan 2019 to date Position: Freelancer - Content Creation and Social Media Management Responsibilities:  Creation of multiple high performing articles daily.  Work with marketing and managers to shape messaging and concepts.   Elevating engagement with a company’s target audience by providing them regular, helpful content that’s intune with their needs. Create and edit search-engine friendly content for websites, social media networks, advertising campaigns, and blogs. Jul 2016 - Oct 2018 Lantern Training Limited Position: Personal Assistant and Training Coordinator Key Achievements:  Successfully create must-follow social media feeds.  Ensured digital opportunities were maximized by integrating all marketing plans and practices I all the social media platforms like Twitter, Linked In, and Facebook.  Actively managed the training calendar.  Planning and organizing training venues and team building events.  Build all the social media platforms and the company from 0 – 50% growth by ensuring it moved and maintained the first position in search engines.  Build and maintained networks that helped maintain a steady flow of clients who came in for training. Responsibilities:  Maintained integrity and confidentiality of correspondence in the office by drafting letters and documents, collecting and analyzing information, and initiating communication.  Developed business and marketing plans in coordination with the managing director to achieve the set revenue goals.  Researched the market to identify new business opportunities.  I followed up and ensured the business licenses were renewed on time as well as keeping up with any new requirements that were required by the authorities in line with the same.  Maintained all calendars/diaries, scheduled appointments and took the responsibility for the training venues, and ensured that the attendees and trainers were well prepared and all the training materials required were ready.  Handled all incoming and outgoing correspondence including e-mails, and other communication on behalf of the director.  Maintained an accurate filing and record system that included the company’s client database and utilized it to manage customer contacts and mailing lists.  Conducted weekly diary meetings with the director to discuss upcoming training, company growth, and client requests.  Researching, prioritizing, and following up on incoming requests addressed to the director including those of confidential nature, and determine the appropriate course of action or response. Jun 2014 - May 2016 Achazia Fashions Position: Manager Key Achievements:  Build and maintain strong major account business-to-business relationships.  Motivated the store sales team to reach and exceed sales goals.  Maintained and promoted merchandising standards in the store.  Executed monthly store objectives and implemented promotional initiatives.  Ensured that every customer received the highest level of customer service. Responsibilities:  Planned and directed all meetings of the enterprise.  Analyzed market trends and statistics to determine potential growth and expansion.  Deployed resources to achieve financial forecast and business objectives.  Established and integrated the functional strategies of the company utilizing business expertise to reach financial and operational goals.  Helped increase profits by devising a variety of promotions and customer incentives which significantly increased patronage. Apr 2012 - May 2014 Hamwe Logistic Supplies Limited Position: Sales Executive Key Achievements:  Successfully met self and company sales targets.  Consistently maintained sales volumes, product mixes, and selling prices by keeping current with supply and demand and changing market trends.  Designed and implemented a strategic business plan, resulting in expanding the company’s customer base.  Retained the company’s top customers in the wake of strict competition, by devising and presenting them with discount options.  Identified 3 emerging markets as a potential for growth, resulting in the company’s expansion in the industry. Responsibilities:  Maintained the reputation and the goodwill of the company.  Advertising and marketing the products and services of the company.  Conducting regular market research to confirm the market trend and ensuring the company stays in the limelight.  Taking care of the interaction between the company and the public by going to the field to meet on a personal level with the clients to ensure their needs and expectations were discussed directly.  Developed a set of standardized sales proposals to be used in a variety of sales pitches, making it easy for sales representatives to handle prospecting work.  Consistently achieved a high level of customer satisfaction by exhibiting a positive attitude and building trust, by ensuring commitments are met and expectations are exceeded by offering additional information about the company’s products in line with customer needs and priorities.  Developed strategic plans to generate business from wholesalers and vendors involved with construction/renovation. Other Positions Held  Nov - Dec 2011: Intern at East African Portland Cement Company  Oct 2008 - Oct 2011: Participated in Consulting Work and Workshops  Jan - Mar 2007: Intern at The Institute of Primate Research Additional Information Awards  Best support staff award when working for Hamwe Logistics.  Award for punctuality.  Prompt and best personal assistant for carrying out the training coordination smoothly] Training and Workshop  Aug 2016: Personal assistant course attended.  Nov 2016: Personality test workshop attended.  Social media manager training – currently doing online classes Seminars and Conferences  Attended different conferences throughout my period at Lantern training that exposed me to knowledge in various soft skills courses like presentation skills, time management, emotional intelligence, and customer service. Hobbies and Interests  Traveling, Socializing, Community Service and Reading Referees Justa Njeri Training Assistant;Lantern Training Limited Telephone no: - Vincent Enos Mutokah Director; Amson Education Centre Telephone no: - Charles Obinju Director; Chalston Technologies Telephone no;-