Monica Marie Kattan Zuniga

Monica Marie Kattan Zuniga ID- | + - |- WORK EXPERIENCE CUSTOMER SERVICE AGENT • STARTEK • T-MOBILE • GRUBHUB • NOV. 2015 – JUNE. 2018 OBJECTIVES Efficiently resolve customer requirements in a productive way by adhering to the established policies, in order to achieve both external and internal customer satisfaction. My goal is to assist to the success of the organization by contributing my passion for customer service, innovative approach and creative leadership skills. My essential tools to accomplish my goals are efficiency and order, which ultimately lead to success. More than 3 years of experience in providing exceptional customer service and sales for customers of the T-Mobile Company and GrubHub Delivery Company at an international level, performing as a Top Performance for a continuous time, as well as interact with Leadership in order to provide new resolutions. CUSTOMER SERVICE ASSISTANT • DURACRETO • AUG. 2018 – JAN. 2020 More than 1 year of experience in providing customer service for the company Duracreto, working in the resolution of claims for the production and marketing of concrete products, as well as the design of surveys in order to understand customer experience and expectations of the products provided. CUSTOMER SERVICE AGENT • CONCENTRIX • CRICKET WIRELESS • JAN. 2020 – OCT. 2021 SKILLS • English/Spanish • Effective time management • • • • • Communication Skills Enthusiasm and Leadership Teamwork Dedicated Work under pressure • • • • Proactivity Hardworking Visionary Honest More than 1 year of experience in providing satisfactory sales and customer service calls, chats and technical support for the Cricket Wireless Company at an international level. EDUCATION School •- • DIONISIO DE HERRERA High School •- • TECNICO MORAZAN INSTITUTE High School Diploma Science, Arts & Computation 2015 • ALTIA BUSINESS PARK Dynamic Conversational English Business 2022 • NATIONAL AUTONOMOUS UNIVERSITY OF HONDURAS Computing College Student