Monica M. Ladica

MONICA M. LADICA Phase 3 Lot 29 Block 1 Wellspring Highlands Catalunan Pequeno, Davao City- /---I have developed impeccable phone manners, and an ability to deal with agitated or distressed customers. I am accustomed to working on multiple projects simultaneously, and can offer new ideas to help your company grow and surpass all goals and objectives. PERSONAL INFORM ATION Born May 11th, 1976 in Davao City (Philippines) Citizenship: Filipino Marital status: Married, 1 child WORK HISTORY 02. 2016 - PRESENT Sherwood Institute Of Australia, Davao Base (Philippines) Telemarketer/ADMIN     12. 2014 – 03. 2016 Taking Inbound and Outbound calls Data processing Enrollment process Bookings for Hotels and Air tickets Offsourcing Philippines ,Davao City (Philippines) Fashion Consultant  Help people to develop a wardrobe that promotes their public image  To assess body type, career goals and personality to enhance a client's clothing and accessory choices  Personal stylists who have extensive experience in the fashion and retail industry  Personal image consultants must be social, fashion-conscious problemsolvers 02.2009 – 11.2014 Sutherland Global Services, Davao City (Philippines) FINANCIAL CONSULTANT  Customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services  Dealing with and help resolve any customer complaints  Customer service representatives gather their information via a telephone call EDUCATION 06.1995 – 10.1999 HOLY CROSS OF DAVAO COLLEGE BSC MANAGEMENT ACCOUNTING GRADUATE 06.1989 – 03.1993 HOLY CROSS ACADEMY OF SASA High School JOHN HLOOM– RESUME 2