Monica Liza E. Castro

 I have extensive experience in healthcare insurance operations, HIPAA-compliant record management, department leadership, and executive administration. I primarily support U.S.-based healthcare providers, insurance teams, and legal clients by managing medical record retrieval, high-volume claims management, eligibility and benefits verification, and administrative workflows.

I handle everything from end-to-end medical record retrieval and HIPAA-compliant claims management to executive-level administration, ensuring that clinic operations run like clockwork."

I’ve maintained a consistent 100% QA accuracy and reliability record and have been recognized for excellence in claims management and healthcare compliance while handling high-volume and complex healthcare workflows.

Now transitioning into a Healthcare Virtual Assistant role to provide reliable remote administrative support that improves workflow efficiency and enhances patient service delivery. To support remote healthcare work, I completed my structured training in US medical billing, Revenue Cycle Management, Trauma-Informed Care Awareness and Client Readiness Support Training Program

With this background, I’m confident in supporting clinics with both administrative coordination and billing-related tasks as a Healthcare Virtual Assistant.