Monica Lauryn Roque

I am a detail-oriented and highly organized Virtual Assistant with over five years of experience in customer service and healthcare support, along with one year of experience as an Executive Assistant. In my previous role as a supervisor in a health insurance account, I handled complex inquiries, authorization requests, and policy-related concerns while ensuring accuracy and compliance.

As an Executive Assistant, I managed calendars, coordinated meetings, handled emails, and supported daily administrative operations, which strengthened my ability to multitask, stay organized, and prioritize tasks effectively.

I have solid experience in appointment scheduling, data entry, documentation review, and client communication through both voice and chat. My background has trained me to work efficiently in fast-paced environments while maintaining professionalism, empathy, and strict confidentiality when handling sensitive information.

I am adaptable, tech-savvy, and committed to providing reliable support to healthcare providers and patients, helping streamline processes and improve overall efficiency.