Monica Jacob

Monica Jacob Mobile: (- – (- Email:-Address: Olaya, Riyadh, Saudia Arabia PROFILE Passionate professional with over 10 years of experience in administration, office management, customer service, HR, as well as team building and camps. Committed to inspiring and developing individuals, I firmly believe in the transformative power of human potential. I am dedicated to creating environments that foster growth, collaboration, and personal development. KEY COMPETENCIES Change Management Problem Solving Conflict Resolution Cultural Sensitivity Results Orientation Collaboration HR Analytics Performance Management Recruitment & Selection EDUCATION MBA, ESLSCA Business School, Cairo, Egypt - September 2021 B.S., Human Resources, Sadat Academy, Cairo, Egypt - June 2009 Human Resource Diploma, American University, Cairo, Egypt - October 2011 PROFESSIONAL EXPERIENCE Administration Manager/ HR, Elite Sports Academy - KSA, Riyadh August 2024 – Current • Manage company communications through calls, WhatsApp, and emails promptly and efficiently to enhance customer service. • Assist customers throughout the registration process, addressing inquiries with accuracy and a friendly demeanor. • Oversee administrative activities, ensuring accurate reporting and information analysis for registration across the company. • Supervise the administration team, addressing any system-related complications and providing necessary training and updates to keep them well-equipped. • Regularly review and update team objectives and KPIs on a quarterly basis or as needed to adapt to changing dynamics. • Responsible for the onboarding, offboarding, and employee induction processes, as well as required training programs. • Manage HR operations related to employee documentation and filing, ensuring that all records are organized and compliant with company policies. Freelance Facilitator, Redrock International - KSA, Riyadh April 2024 – August 2024 HR OPERATIONS LEAD, Tagaddod August 2023 – March 2024 Manage end-to-end payroll processes, including accurate calculations and timely payments. Maintain and update employee records and ensure compliance with policies and regulations. Prepare monthly reports on HR metrics and provide insights for decision-making. Manage medical and social insurance programs, including claims processing and compliance. • • • • • • • • Conduct benchmarking studies to analyze compensation practices and recommend improvements. Responsible for the merit increase cycle, ensuring fair and consistent salary adjustments. Contribute to process improvements, system enhancements, and HR initiatives. Facilitate employee transfers, promotions, and terminations, ensuring proper documentation and adherence to relevant policies and procedures. PEPOLE & CULTURE MANAGER, WellSpring Egypt March 2021 – July 2023 • Align organizational capabilities with business strategy and drive culture change. • Provide guidance and direction to managers on HR policies, processes, and systems. • Manage monthly payroll processes, including salary calculations and commission systems. • Oversee performance management system and ensure timely employee job performance • • • • • • • • • assessments. Prepare monthly newsletters with updates from various departments. Create, maintain, and update the Employee Handbook and HR policies and manuals. Act as a liaison between management and employees, addressing questions and resolving workrelated issues. Design and develop training programs based on identified needs and learning objectives. Facilitate training sessions using effective instructional techniques. Evaluate training effectiveness through assessments and gather participant feedback Design and develop training programs based on identified needs and learning objectives. Facilitate training sessions using effective instructional techniques. Evaluate training effectiveness through assessments and gather participant feedback HR SENIOR SUPERVISOR, WellSpring Egypt Jan. 2016 – Sep. 2019 • Participate in annual planning, including budgeting, manpower planning, company structure • • • • • • revisions, and training strategy. Maintain updated job descriptions aligned with manpower planning and promotions. Create and monitor quarterly OKRs to ensure fairness, accuracy, and timely completion. Manage a recruitment cycle for cultural fit and proper placement. Coordinate employee events, managing venue, content, agenda, speakers, and internal communication. Enforce HR policies, handle vacation and attendance, and prepare reports for management. Manage medical insurance, including yearly offers and vendor updates to ensure employee rights. HR SUPERVISOR, WellSpring Egypt • • • • • • May 2013 – Jan 2016 Effectively communicate with departments, employees, applicants, administrators, and staff to provide information and assistance on recruitment, transfers, employment, personnel records, and legislation. Conduct employee orientation programs, including introducing personnel, explaining employment benefits, assisting with enrollment forms. Maintain accurate payroll information in the database, verify data, and provide input on pay changes. Inform applicants and employees about program requirements, such as tenure, work hours, benefits, expectations, and time off. Interview job applicants to gather and verify information for screening and evaluation purposes. Ensure timely delivery and completion of appraisal forms by managers CUSTOMER SERVICE & ADMINSTRATION SUPERVISOR Wellspring Egypt, Dec.2010 – May 2013 • Provide information and address complaints from customers via phone or in-person. • Ensure appropriate resolution of customer issues. • Maintain records of customer interactions and actions taken. • Identify opportunities for product and service improvements. • Coordinate appointments, travel, and book accommodations. • Maintain data entry applications and assist with workflow. • File and retrieve organizational documents and reports. • Arrange accommodation and entertainment for company visitors. PERSONAL DETAILS • Date of Birth: October 1st, 1988 • Marital Status: Married • Nationality: Egyptian