Monica Itoya

MONICA E. ITOYA Nigeria I Efab Verizon Gwarimpa, Abuja I -- EXECUTIVE ASSISTANT SUMMARY Energetic self-starter with experience overseeing administrative operations to ensure efficiency and compliance. Seeking to leverage skills in Al, project management, customer relations, and process improvement to maintain key stakeholder relationships, improve customer satisfaction, optimize processes, and drive business growth. I excel at providing exceptional support and handling project deadlines. I am commitment to meaningful work, ensuring everyone feels heard, valued and supported. WORK EXPERIENCE MAGLEVTAD MINING LIMITED Administrative Manager -ABUJA, NIGERIA - 2024 Implemented streamlined processes for document management, procurement, and vendor relations, resulting in a 60% increase in efficiency. Served as the primary point of contact between executives and stakeholders while managing multiple tasks simultaneously and maintaining high a level of operational efficiency. Analyzed and resolved administrative challenges, ensuring smooth operations and effective workflow. Generated reports, provided insight, and compiled data to aid decision-making processes. Drafted and reviewed correspondence, reports and presentations ensuring clarity and accuracy. OLAYEMI TAIWO & CO. (CHARTERED ACCOUNTANTS) Executive Assistant- Handled all project calendars, budget, coordinating meetings, preparing reports and logistics which resulted in improved customer satisfaction and increase in departmental efficiency. I Utilized Office Software and CRM systems to streamline administrative processes. Identified potential opportunities for process improvement and business growth. I coordinated data entry from clients' feedback into the company’s database. Facilitated clear communication within the team and with clients through various channels. Managed multiple tasks simultaneously demonstrating strong time management and organizational skills. I ensured data was secured and its handling complied with relevant laws and regulations. PROJECTS Assets Verification for Nile University Project calendar management Handled email correspondence for project staff Scheduled meetings and prepared reports. May 2022 Value for Money (VFM) Audit for Nile University Coordinated travel and hotel reservations for external auditors Managed email correspondence May 2023 Scheduled meetings and prepared reports. EDUCATION Ambrose Alli University - Edo State, Nigeria BSC, Computer Science November 2011- December 2015 SKILLS & TOOLS Calendar Management Communication Skills Time Management Project Management Basic graphics design Bookkeeping Google Workspace Tools Microsoft Office Tools Calendly Grammarly Mailchimp Administrative Skills Attention to Detail Time Management Zoom Slack Trello Hubspot Asana CRM Tools Data Entry & Analysis Problem Solving Skills Zoho Forms Gemini TRAININGS AND CERTIFICATIONS Administrative Support Alison 2022 Diploma in Administrative Procedures Alison 2023 Data Analysis Essentials Cisco 2024 Diploma in Human Resources Alison 2024 Agile Project Management Alison 2024 AI Career Essentials ALX 2024 Virtual Assistant ALX 2024 Project Management DEXA 2024