Mónica Isabel Silva Araújo

Mónica Isabel da Silva Araújo Strategic Leader in Digital Transformation | Innovation & Learning | Agile & Change Management Expert Lisbon - Portugal | - |-| LinkedIn Profile PROFESSIONAL SUMMARY Seasoned professional with over 27 years of international experience driving digital modernization, agile adoption, and across diverse sectors. Proven track record in leading multidisciplinary teams, enhancing workflow efficiency, and delivering user-centric solutions. Recognized for strategic vision, effective stakeholder management, and commitment to ongoing improvement. PROFESSIONAL HIGHLIGHTS • • • Fidelidade Moçambique: Expanded client base by 20% and improved reimbursement processing efficiency by 70% through the launch of a new digital insurance application. Banco BPI: Reduced daily process management time by 63%, equating to approximately 3 hours saved per employee per day, by digitizing CRM tools. GALP Sines: Developed the UNO digital platform, leading to cost savings exceeding €1.7 million by streamlining technical infrastructure processes. HARD SKILLS: 1. Agile Project Management 2. Scrum and Product Owner 3. Business Analysis 4. UX Design 5. Strategic Planning SOFT SKILLS: 1. Emotional Intelligence 2. Proactivity 3. Mentorship and Coaching 4. Problem-solving and Decision-Making 5. Team Collaboration PROFESSIONAL EXPERIENCE You can find the link to view details of some reference projects: Projects | Mónica Araújo | LinkedIn Since 01/2025 to 03/2025 - Associate Manager to Consulting Department Company Name: Inetum Major reference: Led the team of Change Management adoption team for the Estado Maior da Força Aérea Staff, during the implementation of Office 365, impacting over 6,000 employees across national and international missions. The projected efficiency in collaborative work is expected to reach 70%, surpassing legacy systems, including teams still using Windows 95. Skills: Change Management · Digital Overhaul · PROSCI Methodology · OKR’s · Training & Development · Stakeholder Engagement · Business Analysis My Responsibilities: • • • • Change Management Strategy & Execution: Led the team of adoption of Office 365 through a structured change management approach based on PROSCI methodology, ensuring a smooth transition for all employees. Stakeholder Engagement & Needs Assessment: Conducted in-depth interviews with key stakeholders and champions to analyse organizational needs, identifying resistance points and adoption challenges. Training Program Development & Delivery: Designed and implemented a structured training plan, including a 45-minute foundational session for all employees and advanced, role-specific sessions for Champions and delegated Sponsors within the program. Impact Measurement & Continuous Improvement: Analysed results from the Champions Program interviews to refine strategies, optimize training content, and enhance long-term user adoption and engagement. 07/2020 to 12/2024 - International Scrum Master/Product Owner/ Senior Business Analyst/ Chapter Lead Company Name: MindSource – Is a Talent company that knows all about Consulting and Outsourcing IT Projects. Client: Fidelidade - International Department - Since 1808, Fidelidade has been the market leader in life and non-life insurance in Portugal. Fidelidade is present in Spain, France, Macao, Angola, Cape Verd and Mozambique. Major reference: Fully digital implementation of the sale of life insurance Fidelidade Spain, that is 30% cheaper when compared to banks. And no health questionnaire. Which contributed to an increase in turnover by €30,000/year. Skills: Digital New work · Scrum · Agile Project Management · ux · Business Analysis · kanban. Gherkin and user stories. Led the global coordination of remote teams across international digital impact initiatives, collaborating with stakeholders and development teams located in Portugal, Spain, Mozambique, Angola, Macau, and France, ensuring alignment and delivery in multicultural, and religious, and distributed environments. May 2025 My Responsibilities: • • • • Global Project Leadership and Coordination of Multidisciplinary Teams: Assumed a decisive leadership role in international projects, orchestrating seamless coordination and fostering effective communication across diverse global regions and cultures. Spearheaded initiatives that resulted in notable project successes, ensuring a unified and high-performing multidisciplinary team. Strategic Scrum Mastery and Product Ownership: Executed innovative strategies within the Scrum framework, significantly elevating team performance and aligning the product vision, strategy, and roadmap. Achieved outstanding results through the implementation of strategic Scrum practices, consistently surpassing project goals and enhancing overall team efficiency. Product Design and Scaled Scrum Implementation: Championed user-centric design principles, guaranteeing the delivery of flawless user experiences. Supervised the successful implementation of scaled Scrum methodologies for large and intricate projects, employing advanced techniques such as kanban, Gherkin, and user stories. Achieved remarkable project outcomes by ensuring the seamless integration of these methodologies. Value-Based Leadership and Stakeholder Management: Cultivated a values-driven leadership approach, placing a premium on the creation and delivery of tangible value. Established and maintained robust relationships with stakeholders at all organizational levels and in diverse settings. Successfully navigated complex stakeholder landscapes, ensuring alignment with project objectives, and fostering an environment of mutual success. KEY duties: • Create clear business concepts for IT teams based on business unit requirements. • Facilitate Agile project management for IT teams, translating business unit requirements. • Coach Product Owners, Business Analysts, and Sponsors in Scrum and Agility. • Transform customer needs into impactful interaction. • Conduct feasibility assessments, including BPO and TCO studies. • Provide change advisory aligned with business trends, to several Sponsors and Business Relationship Managers Since 10/2021 until today - Trainer - Awakening Creativity with Agile and Scrum Company Name: Be Agile, Rumos, CINEL – Training companies collaboratively develop courses for the sharing of knowledge, grounded in the appreciation and recognition of individual expertise. Major reference: Due to my training, imparted to over 120 students: 5 successfully transitioned to new roles, 3 achieved a 20% reduction in repetitive tasks, and 2 excelled in passing the Scrum Master certification exam by Scrum.org. My Responsibilities: Creation of online dynamics, so that students, with classes on average of 20 people, can share knowledge, ways of thinking and guide them towards the theoretical and practical concepts of agility. Skills: Digital Creativity · Scrum · Agile Project Management · ux · Business Analysis · kanban. Gherkin and user stories 01/2018 to 06/2020 - Senior Business Analyst - Banking Sector Company Name: Infosistema – is a company that focus to improve companies’ operational performance. Client: BPI Major reference: SignNow - Best Digital Workplace 2018 and “Best Digital Team” in the financial sector in Europe by Banking Technology SignNow - Best Digital Workplace 2018 and “Best Digital Team” in the financial sector in Europe by Banking Technology - Issued by Instituto CMMI · Dec 2019. Skills: Attention to Detail · Business Strategy · Scrum · Kanban · Design Thinking My Responsibilities: 1) Bridging the gap between business objectives and technology delivery, I ensure seamless alignment of the Scrum team's efforts with the bank's overarching strategic goals. 2) Successfully fulfilling requests from BPI's Digital Factory, I conduct thorough product use tests within implementation projects, transforming needs into actionable solutions. 3) Leading Functional Analysis for .net, CRM, and digital signatures software development projects, I showcase exceptional proficiency in driving project success. 4) Exhibiting expertise in requirements specification, functional design, UX/UI, and QA/UAT test specifications, I contribute significantly to the project's excellence. 5) Proficient in Agile management tools such as Scrum, XP, and Kanban, I employ dynamic methodologies to optimize team performance. 6) By aligning processes, people, and technology, I play a pivotal role in shaping innovative business and strategy impact. 7) Distinguished in supporting client engagements in Project Management, I bring a wealth of experience in coaching, training, and upskilling teams on adopting an agile mindset and practices. 8) I meticulously monitor and control projects throughout their lifecycle, ensuring seamless execution and delivery. 9) Strategically preparing for steering meetings with stakeholders, I proactively contribute to decision-making processes. 10) Innovative in creating, supporting, and presenting ideas for project management, I consistently drive initiatives that guarantee a high return on investment. 01/2017 to 01/2018 - Managing Director and Senior Project Manager - Renewable Energy Unit Company Name: Gavedra SA, & Gavedra Moçambique Lda, is a distribution of products for Natural Gas, LPG, Solar Energy, Water, Heating networks. Skills: Project Management and Planning · Business Strategy · Scrum · Kanban · Design Thinking Key duties: 1) Spearheaded and Elevated Technical Customer Service to Unprecedented Heights. 2) Led the management and orchestration of strategic projects, ensuring seamless alignment with organizational goals, and driving remarkable achievements. May 2025 3) Pioneered the definition, planning, implementation, and control of cutting-edge technical processes, setting new industry benchmarks. 4) Championed quality assurance and initiated continuous improvement programs, resulting in heightened efficiency and client satisfaction. 5) Produced meticulous and impactful materials for Board Meetings and Strategy Reports, contributing to informed decision-making at the highest levels. 6) Successfully secured and maintained all necessary licenses and authorizations, ensuring compliance and organizational integrity. 7) Directed the curation and enhancement of technicians' professional portfolios, establishing a high standard of expertise. 8) Formulated innovative procedures that significantly optimized the productivity of the technical team, streamlining processes for maximum effectiveness. 9) Offered unparalleled technical support across multiple departments, resolving complex issues and ensuring seamless operations. 10) Spearheaded internal training initiatives on specialty gases, created intricate technical drawings and specifications, oversaw licensing processes with precision, and directed the successful execution of Piped Fuel Gas Networks projects, contributing to the organization's technical prowess and market leadership. 01/2016 to 01/2017 – Senior Business Project Manager Company Name: EQS is a company for fulfilling due diligence obligations – simple, efficient and in compliance with the law. Work reference: Senior Program Manager of UNO project, with a budget of €1,726,540.00€/year. Skills: Scrum · Agile Methodologies · Team Management · Agile Project Management · Lean Key duties: 1) Led management support for the Industrial Digital UNO project, demonstrating strategic planning prowess for effective implementation and success. 2) Engineered tailored to intricate industrial infrastructures, showcasing adept problem-solving skills and fostering a culture of doing with less (LEAN) and better (CI). 3) Orchestrated and managed extensive 3D scans on the platform, encompassing equipment, personnel, inspectors, and various business units, ensuring comprehensive data integration. 4) Pioneered the implementation of cutting-edge analysis and forecasting algorithms, significantly enhancing the efficiency of data gathering processes. 5) Delivered real-time equipment behaviour data through the platform, facilitating prompt decision-making, and contributing to excellence. 01/2009 to 01/2016 – Business Development Team National and European Digital Business Design and Procurement (Public and Private Clients) Company Name: ISQ - Welding and Quality Institute - is an organization that provides scientific-technological support by promoting the next level improvement and the safety of people and property in industry and services. Its international presence and vocation guarantee its sustainability and the development of its employees. Major reference: Construction of a warranty of calibration instruments for 6 public tenders (Spain), worth over €500,000, which contributed to the opening of the ISQ delegation in Spain. Key duties: 1) Pioneering the identification of lucrative business opportunities on a national and international scale, including the UK, Spain, and Norway, across diverse private and public sectors. Leveraging a keen market insight to proactively pinpoint strategic openings. 2) Orchestrating the efficient management of e-procurement processes to optimize operational efficiency and ensure seamless workflows. Employing innovative value to enhance the overall procurement experience. 3) Collaborating with renowned clients, such as SONAE, Águas de Portugal, GALPENERGIA, REN, IP, PETROGAL, SIDERUGIA NACIONAL, SUMOL COMPAL, EMBRAER, MECHATRONICS, SONANGOL, SONATRACH, AIR LIQUIDE, VESTAS, ENDESA, VORTAL, and other industry leaders. Cultivating strong and enduring relationships, contributing significantly to the expansion and success of each partnership. Skills: Business Strategy · kanban · Strategy · B2B · Business Process Mapping · Scrum · Design thinking · Agility 01/2005 to 01/2009 - Assistant Manager - The Direction of Sustainable Development in ISQ Company Name: ISQ – Welding and Quality Institute – Lisbon Major reference: Creation of strategic partnerships, to implement the COL program - compliance with legal obligations (various areas of engineering), with municipal councils, the entire Águas de Portugal group, with the largest hotel and golf groups, which translated into business worth more than €1,500,000/year. Skills: Design Thinking · kanban · Scrum · Project Engineering · Project Planning · Tasks Prioritization 04/1998 to 01/2004 - Process and Project Manager, including Quality Control - Water and Gas Department Company Name: ISQ Welding and Quality Institute – Porto/ Braga/Viseu. Major reference: Strategic creation and management of the birth of the area of legal obligation, analysis of piped combustible gas network projects, high and low pressure, in Porto. Expansion of the area with the creation of the Viseu and Braga branches, with a team of 7 people, with an average annual turnover of €100,000/year. Skills: Design Thinking · kanban · Scrum · Project Engineering · Project Planning · Time management May 2025 EDUCATION Lisbon Instituto Superior Técnico Porto Instituto Politécnico do Porto 2003 - Specialization in Industrial Management Atlântico Business School 2005/2007 - Master's Degree Mechanical Engineering - Industrial Management 2001/2002 - Postgraduate Diploma- Senior Safety Technician Hygiene and health at work ISEP - Instituto Superior de 1998/2000 - Bachelor's Degree Mechanical Engineering – Academic branch: Engenharia do Porto Quality and Environment Management 1995/1998 – Bachelor’s Degree of Mechanical Engineering - Academic branch: Industrial Mechanics and Maintenance Engineering PROFESSIONAL CERTIFICATES AND TRAINING LEAN SIX SIGMA Yellow Belt| PROSCI| CAP - Certificate of Pedagogical Skills for Professional Trainer | Emotional Intelligence | BA Modeling| Train the trainer | Agile Understanding Agile at Deeper Level | Chat GPT user | Product Owner | Scrum Framework | Agile Lean Requirements |Project Manager – Waterfall | Design Thinking for Business Innovation – EDIT | Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience | Electronic Business – VORTAL | Practice of Sustainability building electronic market | Creation, Management and Brand evaluation | English Milestone I | Higher technical hygiene and safety at work |Training of trainers | Service Quality | Management Systems AQS | Gas Network designer HONORS & AWARDS MindSource – 2nd Place - Annual Performance Assessment - Senior Consultant category BPI - SignNow - “Best Digital Team” in the financial sector in Europe by Banking Technology EQS - Expert of the Year - European Online E-Procurement 05/2023 12/2019 05/2017 TECH: - Microsoft 365 (Teams, SharePoint, OneDrive, PowerPoint, Excel and Copilot) – Advanced • • • • • • Microsoft PowerPoint (Advanced) – Creation of strategic presentations and executive visuals for senior stakeholders, including visual storytelling, custom templates, animations and integration with Excel dashboards. Excel (Advanced) – OKR and KPI analysis, creation of dynamic graphs and interactive dashboards. JIRA (Advanced) – Backlog management, dashboard creation and sprint monitoring in complex digital transformation projects. Used to ensure full visibility into value delivery and dependency management. Confluence (Intermediate to Advanced) – Collaborative documentation of projects and processes, building functional wikis, reporting templates and centralized repositories for distributed teams. Miro (Intermediate to Advanced) – Facilitation of remote workshops and co-creation sessions (e.g. user journeys, retrospectives, strategic brainstorming), increasing engagement and creativity of multicultural teams. Trello (Intermediate to Advanced) – Organization of training initiatives, content roadmap and task coordination in agile teams, with a focus on usability and transversal visibility. LANGUAGE SKILLS: Portuguese: Native; English: C1; Spanish: B2, French: A2 VOLUNTEER EXPERIENCE - - Volunteer - Creation and activities for children between 6 and 15 years of age, with financial needs and without resources to learn about the life of Jesus and live in communion with other children. 2004 - Participation as a volunteer in the 27th International Youth Meeting, promoted by the Taizé Community, in Lisbon. I participated in the reception for young European participants. May 2025