Monica Infelise

Monica Marie Infelise Email:- Mobile Phone: +1 - Education American International College, London, UK; Bangkok, Thailand December 2008 Master of Business Administration, International Studies: Tourism in Thailand University of Southern California, Los Angeles, CA December 2006 Bachelor of Science, Business Administration: Management Communication Work Experience Content Marketing Specialist Mann Packing Co., Inc. – Salinas, CA November 2015 - Present ▪ Create and maintain a Content and Social Media Strategy that presents the Mann Packing Company as a true innovator in the agriculture business as well as markets its retail products to customers in new and engaging ways ▪ Maintain, monitor, and listen across all social media channels including Facebook, Twitter, Instagram, Pinterest, LinkedIn, Youtube, Vimeo, and Snapchat ▪ Create and curate content to populate monthly content calendar, including video content ▪ Monitor engagement and social media metrics; provide monthly analytics scorecard ▪ Engage with bloggers to develop partnership and paid sponsorship promotions ▪ Create social media contests and promotions ▪ Manage Facebook advertising, LinkedIn advertising, and Google Adwords Communications Specialist Monica Infelise Consulting – Carmel, CA (Remote) February 2014 – Present Clients include thirdstream, inc. (fin tech), Launch Digital Marketing (marketing), Goodman Group (IT/property), UnitingCare (aged care procurement), Deutsche Bank (communications/CSR), Infigen Energy (property/energy), Monterey Bay Aquarium (research), Culture Shock TV (web show) ▪ Create and edit intranet sites, websites, and blogs using a CMS (mostly WordPress and SharePoint) ▪ Write and edit online and print content in both English and Spanish ▪ Testing software, logging bugs and responding to clients about fixes using Redmine or Jira ▪ Expense management – processing invoices and reconciling ▪ Create, edit, maintain, and design PowerPoint, Word, and Excel documents for company specific projects and presentations ▪ Project management – create and update tasks using Basecamp, and track time with Harvest IT Communications Coordinator Goodman Property Services – Sydney, Australia April 2013 – January 2014 ▪ Created and produced an internal IT communications strategy to promote the goals and happenings of the technology department to the wider organization ▪ Wrote and produced IT communications; launched bi-weekly ‘Did you know?’ newsletter and created support manuals for phones and software ▪ SharePoint administrator – managed online document storage system for IT team, including metadata term management and library management ▪ Invoice processing and reconciliations using Yardi Financial and Property Management systems and an Excel database; assisted vendors with invoice queries ▪ Managed team events including volunteering days and team unity workshop ▪ Executive assistant to CIO – phones, diary management, travel bookings, meeting room management, social coordinator, and other general team support (team of 20) Information Solutions Coordinator Sparke Helmore Lawyers – Sydney, Australia September 2012 – April 2013 ▪ Designed, maintained, supported, and updated new intranet pages as part of the intranet migration project and rebrand; over 500 pages of information uploaded ▪ Part of the full testing lifecycle (including planning, test case preparation, execution and issue management); worked with vendors and IT department on system bugs and errors ▪ Liaised closely with internal marketing team for brand direction and growth focus ▪ Created support materials and ran training sessions for new CMS tool Travelled around Europe and South America solo IT Communications Specialist & Events Manager Deutsche Bank (Enterprise Architecture) – London, UK July 2011 – January 2012 Aug. 2009 – July 2011 ▪ Managed internal core CMS – oversaw content for the main Enterprise Architecture website including updating, editing and writing content regularly specific to projects in the Enterprise Architecture and Technology departments; monitored statistics regarding usage ▪ Managed the Enterprise Architecture monthly newsletter to hundreds of employees including curating content, writing articles, editing, and distribution ▪ Event management – managed all events for team including a two-day event for senior managers, guest speaker events with registration, town halls with global VC locations, training sessions with WebEx, team building days and staff events ▪ Drafted communications such as emails, PPTs, and support documents to be finalized by managers and sent off through various communications channels ▪ Documented all responsibilities into a how-to book for training purposes Office Support - Temporary Employment Universal Staffing – Carmel, CA USA Feb. 2009 – Aug. 2009 IT Communications Analyst & CMS administrator Deutsche Bank (Innovation Department) – London, UK Aug. 2007 – Aug. 2008 ▪ ▪ ▪ ▪ CMS admin – managed and updated Innovation website on a regular basis Event management – planned, coordinated and set up weekly demonstrations with IT vendors Researched new ways of doing social networking in a corporate environment Created summaries of research papers on technical topics Additional Information The McDonald College Foundation, Board Member May 2013-Jan. 2014 Young Professionals on Arts Boards, Arts & Business, Member Oct. 2009-June 2011 Young Vic Theatre Development Council, Member June 2010-June 2011 DB Charity of the Year, Volunteer (Ghana) & Year-round Fundraiser Jan. 2010-June 2011 Gamma Phi Beta, Beta Alpha Member; Alumni 2004 – 2007 (member), 2007-Present Skills: WordPress, Wix, SharePoint, RedDot, Centric Minds; Advanced Microsoft Office and SharePoint; Hootsuite; Buffer; Google Analytics; Basecamp; Harvest; Facebook; Twitter; LinkedIn; YouTube; Google+; Pinterest; Adobe Photoshop; Canva; Magisto; Basic HTML; Spendvision; Starcite; Codafile; PC and Mac Languages: Native English; Fluent in Spanish; Understand Italian Travelled to: Norway, Switzerland, Canada, Costa Rica, Australia, New Zealand, Spain, Italy, Ireland, Austria, Germany, France, Netherlands, Denmark, Greece, Croatia, Israel, South Africa, Laos, Vietnam, Portugal, Ghana, Morocco, England, Wales, Columbia, Ecuador (Galapagos), Peru, Bolivia, Argentina, Thailand, Mexico References Personal Reference ▪ Ashley Becker (Friend) – Associate Product Manager at Kraft Chicago;- (27 years) thirdstream, inc. (Canada) ▪ Kristy Jahn-Smith (Manager Social Media) –- ▪ Tana Chasakara (Business Analyst) –- Culture Shock TV (USA) ▪ Max Heavenrich Vassilos (Co-Creator) –- Sparke Helmore Lawyers (Australia) ▪ Sonja Swansborough (Information Solutions Manager) –-- Goodman Property (Australia) ▪ Luc LaFontan (CIO) –-- ▪ Kylie Barrett (Head of Project Services) –-- ▪ Julia Longworth (Project Manager) --- Deutsche Bank (UK) ▪ Amanda Hallsworth (Line Manager) –-- ▪ Lisa Rutter (Team Administrator) –--