Monica Horak
Address:
Telephone:
Email:
Languages:
Hiltenspergerstr. 11
Munich, 80798
(--Native English, B2 Level German
EXPERIENCE
GoEuro
Senior Product Manager —
A
pps
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A
UGUST 2007 – FEBRUARY 2010
Delivered user feedback to Product teams, identified causes for user churn to Growth team
Created policies to ensure authenticity of profiles and Pages, responded to user inquiries
UCLA Alumni Association
Student Assistant in Marketing, Finance, and Alumni Programs
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FEBRUARY 2010 – JANUARY 2012
Served as first official bridge between Product/Engineering and Operations teams
Created policies with Legal, tools with Engineering, test plans, and user education
Established Product Operations team to serve Product teams at scale
User Insights Specialist —
U
ser Operations
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J ANUARY 2012 – SEPTEMBER 2012
Built inaugural user support across Facebook Mobile products
Partnered with AT&T and HTC to build user support for Facebook Home launch
Launch Coordinator —
U
ser Operations
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Menlo Park, California
A
PRIL 2013 – AUGUST 2014
Release manager for Facebook for iOS App (280 Million Monthly Active Users)
Partner manager between Apple Developer Relations and Facebook Product and Engineering
Developed release process across 20+ Product Managers, 200+ engineers, QA and Marketing
Release consultant and liaison to Apple for Facebook Messenger and Instagram
Mobile Manager —
U
ser Operations
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A
UGUST 2015 - MAY 2017
Managed Roadmap for both iOS and Android Apps, handled dependencies across teams
Oversaw team’s shift to Agile Methodology to improve stability and shipping speed
Lead a task force to fix booking conversion which resulted in a 67% increase in 6 months
Achieved Best New Apps feature spots in both iTunes and Play Store
Facebook
Technical Program Manager —
Infrastructure Engineering
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Berlin, Germany
Los Angeles, California
S
EPTEMBER 2003 - JUNE 2007
Wrote copy for Alumni websites, assisted with Alumni Awards Ceremony event planning
EDUCATION
University of California, Los Angeles
Bachelor of Arts in Psychology, Minor in Anthropology
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Los Angeles, California
S
EPTEMBER 2003 – JUNE 2007
GPA: 3.44/4.00 • Member of Honors Program and Kappa Kappa Gamma
Study Abroad l'Université de Paris-Sorbonne, Fall 2005
ACTIVITIES AND INTERESTS
In my free time I enjoy cooking, cycling, hiking, live music, and generally exploring something new. I’m an avid traveler and
have visited over 50 countries, mostly while camping and backpacking.
