Monica Frances Dimataga

I worked as a Resolutions Case Manager at Airbnb. Recognized as one of the highest point of escalation in handling concerns related to reservations and users profile. I handle cancellations, refunds, calendar and listing management, pricing, review disputes, answering guests queries, optimization of Airbnb listing to other booking platforms (HomeAway, VRBO, Booking.com) and setting up hosting dashboards.