Monica Almuena

MONICA ALMUENA VIRTUAL ASSISTANT I am a professional Virtual Assistant with more than a year of experience in providing excellent and quality results to satisfy clients and business owners. PREVIOUS EXPERIENCE ABOUT ME I am incredibly passionate with what I do. Extremely motivated and strives to learn more and expand my skills professionally. I am confident in my ability to provide quality output. MY SKILLS E-mail management Amazon Customer Service Specialist Lead Generation Customer Service Research Basic Canva QUALITIES Reliable and professional Organized Time management Team player Fast learner Motivated & Go Getter Able to work under pressure and multitask Able to follow instructions and deliver results EDUCATION Our Lady Of Fatima University Bachelor Of Science In Nursing - 2006 LET'S CONNECT! P: - E:-Skype: live:hey.mhona Amazon Customer Service Specialist Amazon Seller Central Refunds & Promotions Manage Customer Reviews and Feedbacks Manage email enquiries Order fulfilments and replacements Real Estate - Inside Sales Agent Lead Generation Cold calling Appointment Setter Media Relations Web research for potential leads Email Marketing/Broadcast Lead Generation Genpact Services LLC 2011 - 2018 Member Advocate - Medical & Health Insurance Receives and responds to member complaints and formal grievances. Identify and resolves potential barriers. Serves as primary contact for members and providers. Reviews bulk claims and provide detailed excel file to members and providers. Insurance Verification Assisting in filing of claims Medical Billing VXI Global Holdings - 2011 Customer Service Retention APAC Customer Service - 2009 - 2011 Customer Service (Publishing) Customer Service Retention (XM Satellite Radio)