Mondesire Verole Kiyindou Ntsouka

 MONDESIRE VEROLE KIYINDOU NTSOUKA Number: - Email:- Professional Summary Detail-oriented IT student and administrative professional with combined experience in data management, customer service, and academic operations. Proven ability to manage technical systems (indexing software, industrial maintenance tools) while delivering exceptional stakeholder support. Bilingual in French and English with certifications in family history curation and university readiness skills. Passionate about leveraging technology to optimize information accuracy and operational efficiency. Education and Training BASc  Ensign College (Online), September 2024 – Current Information Technology Certificate BYU Pathway worldwide, April 2024 – October 2024 Life, Professional, and University Skills Certificate Curation English, December 2024, Family History Basics Expert Certificate Institute of Management and Administration, September 2021– October 2022 Industrial Maintenance Baccalaureate Thomas Sankara Senior High School, October 2017– July 2020 Mechanical Engineering WORK EXPERIENCE Bloom Network (Remote Work), Data Entry specialist (Source linking & Indexing) (Full Time) November 2024 -Technology utilization using specialized software tools for indexing and linking tasks. -Maintaining records and ensuring transparency in information management practices. - Ensuring the accuracy and consistency of indexed information through regular audits and corrections. Global Education Center, Responsible of the in-person management of students (Part-time) October 2024 -Organizing and overseeing the daily operations and activities for students on-site, ensuring everything runs smoothly. - Monitoring and keeping track of student attendance, ensuring that students attend classes and other scheduled activities as required. - Providing guidance and assistance to students on academic or personal matters, directing them to relevant resources or services as needed. - Planning and overseeing events, workshops, and extracurricular activities that involve student participation, enhancing their overall educational experience. - Gathering feedback from students to assess their experiences, satisfaction, and areas for improvement, then reporting this information to higher management. - Addressing any urgent situations that might arise, such as conflicts, accidents, or emergency scenarios, ensuring students' safety and well-being at all times. MTN, Customer Service Support (Part-Time) January 2021 – December 2021 - Responding to customer queries via phone, email, or chat, providing them with accurate and timely information about MTN's products and services. - Addressing and resolving customer complaints or issues related to services, billing, network problems, or technical difficulties. - Collecting feedback from customers about their service experience and suggesting improvements to enhance customer satisfaction. - Assisting customers with technical problems, such as troubleshooting mobile network issues, activating services, or helping with account access issues. LANGUAGES -English, French