MONALIZA
SONALIZA
CUSTOMER SERVICE VA
CAREER OBJECTIVE
A freelance virtual assistant who is proficient in
handling administrative projects, including but not
limited to phone handling, data entry, and email
management.
CONTACT
EXPERIENCE
-
Virtual Assistant
1615 Samala Marquez
Binakayan Kawit Cavite
Railer Transport - July 2021 to October 2022
-
Booking in client/customers for collection and delivery of goods.
Operations Assistant
(LTL and FTL)
Marketing Assistant
EDUCATION
Calling businesses to introduce our business and provide
BS HRM
Customer/Client Support
Cavite State University
Phone support for customers or clients that needs to track and/or
-
information about our services and pricing.
follow up about their freights.
Email and Ticketing Management
BS Education
TTMIST-
Follow up and inform customers about any additional information for
their deliveries and collections.
Customer Service Representative
Ibex Global - January to June 2021
Assists customers and/or their representatives with their health
insurance billing, updating information, and claims.
Virtual Assistant
Ramped Marketing - April to October 2020
Telemarketer
Cold calling customers to check if they wanted to opt-in solar panels.
Follow-up appointments with potential customers and make sure
technicians provide them with quotes and information about installation.
Quality Analyst
Callmax Solutions - November 2019 to February 2020
Auditing agents for non-voice campaigns.
Creating a FMEA table for accounts to show accurate and
amend failure procedures.
SKILLS
Phone Support
Critical Thinking
Time Management
Process Executive
Callmax Solutions April 2018 to November 2019
HR Assistant for a healthcare facility based in NYC.
Liaison between patients, caregivers, personal assistants,
coordinators, and department heads.
Receptionist, transferring calls to the correct person and/or
department.
Manage patient calendars for their doctor's appointments
and caregivers' schedules.
Call caregivers' to assure that they are in their respective
schedules.
Trained phone operators in our branch in the Dominican
Republic.
Created Training modules for onboarding team mates.
Communication
Document Review
Email Management
WORK REFERENCE
Nathaniel Savage
Railer Transport - Operations
Customer Service Representative
Taskus - October 2016 to September 2017
Food Order Management
Calls restaurants/merchants to place orders.
Calls customers if orders are tagged as "86" or not available.
Technical Support Representative
Telstra Powered by Teletech February 2016 to August 2016
Tier 1 Support
Assist customers in the transition to NBN Network.
Troubleshoot ISP and VoIP.
Porting in/out of Telstra
-
Collections Agent
Roxy Kilroy
Railer Transport - Marketing Supervisor
https://www.linkedin.com/in/roxykilroy/
iQor - April 2015 to December 2015
Collecting credit card payments for delinquent accounts from day 1 to 180.
