Monalisa Tamayo

Monalisa Tamayo Sr. Specialist, Order Management CAREER OBJECTIVE Seeking for a position where my skills and knowledge will be utilized and be able to contribute to company’s success. SUMMARY QUALIFICATION WORK EXPERIENCE Vertiv (Singapore) Holdings PTE LTD – ROHQ Bachelors graduate of Business Administration major in Financial Management. Currently working as order entry specialist more than 7 years in manufacturing industry catering Thermal and AC power as well as Infrastructure. Self-driven, goal oriented, patient and quick to learn new things are the qualities I have, to be one of the company’s success. Moreover, I have the ability to prioritize and work under extreme pressure, heavy workload and deadlines. Maintains high level of energy and dedicated in giving quality of service. Location Imus, Cavite, Philippines CONTACT PHONE - EMAIL--WEBSITE linkedin.com/in/monalisa-tamayo504b0b205 (formerly Emerson Network Power) Sr. Specialist, Order Management 2014 - Present ✓ Process Order domestic and International Thermal and AC Power in LES and Oracle ERP. ✓ Answers calls and email inquiries of customers and Sales Representatives. ✓ FDO (Factory Direct Office) admin support. ✓ Create Accounts in CRM and PartnerWeb folder upon request of the Sales Representative. ✓ Conduct refresher trainings to newbies. ✓ Update process documentation of the area of responsibility. ✓ Process return goods authorization in a prompt manner to avoid unnecessary credit hold to customers. ✓ Process after invoice adjustments to avoid unnecessary credit hold to customers. ✓ Handles solutions to customer problems and provides recommendations to their concerns and queries ✓ Assists customer in handling, serving, follow-up communication and closure of issues. ✓ Identifies customer needs through communication and probing. ✓ Participates in team meetings, huddles and information cascades. ✓ Assists in any reporting activity or duly assigned tasked by my immediate supervisor as needed, or in fulfillment of and in relation to essential functions. ✓ Assist in tracking orders through carriers shipping portal. ✓ Serve as back-up for next level similar or related function for business continuity. Gakken Philippines Inc. Administrative Assistant 2012 - 2014 ✓ Prepares sales orders and invoice of the customers. ✓ Prepare market memo and any office announcement. ✓ Assist in preparation of the deliveries of client’s order. ✓ Act as receptionist and assist incoming clients. ✓ Answers inquiries of the customers by phone call. ✓ Submit Daily, Weekly and Monthly report to Branch Manager ✓ Assist in preparing documents such as proposals banners and demo equipment of Technical Team and Branch Manager. ✓ Perform daily needs of the employees in the office. ✓ Prepare PO’s for office supplies ✓ Prepare PO’s for equipment stock for branch. ✓ Prepare weekly meeting presentations ✓ ✓ ✓ ✓ Perform in any task assigned by branch manager and additional adhoc that essential to daily needs of the branch. Call clients for order follow-ups. Assist in sales operations. Prepare any company occasions (Company outing or business meeting by executives) Assist in trade fair and Job fair outside the office. SKILLS ✓ ✓ ✓ ✓ ✓ ✓ Knowledge in CRM Oracle on Demand Knowledge in Oracle ERP Knowledge in LES (Logistics Execution System) Knowledge in SAP (System Application Program) Background in Web programming CSS, HTML Computer Literacy (MS Word, Excel and PowerPoint) References *available upon request EDUCATION To the best of my knowledge and ability, I certify that all of the information is true and reliable. Sgd. MONALISA M. TAMAYO COLLEGE Bachelor of Science in Business Administration University of the Cordilleras -2012 VOCATIONAL Teaching English to Speakers of Other Languages (TESOL) Far Eastern University - 2016 FOOD AND BEVERAGE NC II COMMERCIAL COOKING NC II Pangasinan State of Arts and Trade – 2009 TRAINING AND CERTIFICATIONS Seminar-Workshop on “Sing, Dance and Play: Active Learning in the Pre-school and Primary Classroom” (The Re-Run) JBOGM Tutorial Review and Training Services Co. October 2017 Seminar – Teaching English to Young Learners International TESOL Education & Consultancy (iTEC) Corp April 2016 Seminar – Workshop on Early Childhood Education Philippine Association for the Career Advancement of Educators April 2016 Accent Neutralization – Program 1 CallSearch in Collaboration w/ Emerson June 2016 Basics on Stock market investment R. Cuyuito Securities Baguio City February 22, 2011