Monalisa Marfil

Monalisa F. Marfil-•- Education ___________________________________________________________________ University of San Carlos BS Psychology - Technical Skills ___________________________________________________________________          Training and Development Hiring and Selection Employee Engagement Compensation and Benefits Labor Relations Data Entry Data Research Total Ala Mode Spark            Rise LMS Monday.com Slack Trello MLS Microsoft Office Canva SEO Helium10 Amazon Product Listing PPC         TriNet Bubble Spiff Background Check Onboarding Email Management I-9 Verification HRIS Professional Experience ___________________________________________________________________ True Footage, Inc. People Operations Specialist         March 2023 – November 2023 Lead employee orientation and onboarding to ensure employees have what they need to be successful Process background checks for new hires Schedule new hire training and orientation Communicate with new hires before their start date to provide necessary information Add new employees to the company’s HR system Ensuring new hires have technical assistance to properly set up their hardware/software and distribute manuals, passwords, and guidelines, as needed Conduct training on the company’s communication platform Update and manage the company’s organizational chart          Provide onboarding and offboarding updates to the team lead and/or senior management Responsible for the team’s email management ensuring inquiries are responded to in a polite and timely manner Ensure compliance with all processes and maintain a high level of confidentiality at all times Improved the onboarding process within 1 month into the role Responsible for the registration of new hires to multiple company platforms Perform overwrites for inconsistencies in employees’ payroll Manage contractors’ attendance and leave applications as well as DTR adjustments Create SOP and set up SLAs Collaborate in the document management of employees and contractors Appraisal Data Assistant      Create subject data entry and comparable data entry on appraisal reports Update data entry progress on Monday.com Conduct data research on the subject property through MLS and public records Import and export data from Spark Closely work with appraisers regarding the orders in progress Training Specialist              September 2022 - Present Conduct data entry training on a group of 15-30 newly hired appraisal data assistants on a monthly basis Perform QC on data entry reports Facilitate one-on-one individual coaching sessions Evaluate trainees’ performance and endorse them to operations Maintained a 100% passing rate on trainees deployed to operations Consistently receive a 90% and above training evaluation rating from trainees Develop training curricula on the LSM platform and recommend revisions based on training flow and evaluation Conduct technical training on Total Ala Mode, MLS, Spark, and other tools and software used in the company Assist in troubleshooting system issues remotely Provide instructions on the installation of company-used tools and software Training Assistant  January 2023 – March 2023 February 2022 – September 2022 Conduct initial and final interviews with candidates Endorse qualified candidates to HR for hiring Assist in monitoring the progress of trainees during the training period Support training specialist in onboarding new hires on the tools and resources JC&V Logistique, Inc. HR Supervisor          March 2019- February 2021 Hired 70+ employees during the first week of employment Develop organizational policies and programs Maximized employee competency by providing all mandatory technical training required Conduct mandatory Occupational Safety and Health seminar Set up HR workflow Automate employee payout by setting up payroll accounts and a time-tracking system for employees Manage the organization’s employee database and reports Conduct investigation on employee violations and grievances Manage workforce needs for 2 business sites Julie’s Franchise, Corp. POS Project Manager      July 2018 – December 2018 Work with the implementation team to come up with detailed plans for execution, including required resources for projects set by the company executives Monitor and report on project progress Present to stakeholders reports on progress as well as problems encountered and solutions provided Facilitate evaluation of the project results Document project activities, processes, decisions, and other related information Franchise Marketing Officer       Coordinate with different departments in the pipeline of store openings Handled 40+ franchise inquiries and successfully closed 1 franchise deal Present franchise model to potential franchisees during expose Spearheaded the launching of a franchise package targeted to SMEs Ranked 2nd in Bakery Management Seminar Ranked 3rd in Bread Baking Couse Bounty Agro Ventures, Inc. Store Training Specialist       February 2018 – July 2018 November 2016 – December 2017 Conduct bi-monthly classroom training on GMP, SMOP, and customer service training on a group of 20-30 store crew applicants Facilitate a 5-day hands-on immersion program on standard operating procedures in-store Perform pre-employment performance evaluation and endorse results to operations Assigned center for learning stores consistently pass the audit Ranked 1st in Food Safety Manager’s Course Ranked 2nd nationwide in Train the Trainers course