Monaam Kthiri

MONAAM KTHIRI VIRTUAL ASSISTANT ABOUT ME CONTACT-- upwork.com/freelancers/monaim kthiri Davao City, Philippines SKILLS Executive Assistance General Admin Assistance Project Management Process Establishment Team Management & Supervision Lead Generation Data Scraping Web Scraping List Building Customer Service Communication Excel Basic Bookkeeping E-commerce LANGUAGE English (Excellent) French (Conversational) Dedicated and detail-oriented Virtual Assistant with over 4 years of hands-on experience. I am deeply committed to continually enhancing my skills to ensure that I maintain top-notch performance and consistently exceed client expectations. My strong work ethic and self-motivation enable me to work efficiently and effectively, even without direct supervision. My background includes extensive experience in both the Executive Assistance and US Real Estate sectors. Outside of work, I am passionate about baking, cooking, and soccer, both as a fan and an active participant. I am eager to bring my expertise and enthusiasm to new opportunities. WORK EXPERIENCE Green City Security - US Based Security Agency Oct 2023 - Present Admin Assistant: Prepared and distributed weekly schedules to security officers. Reviewed daily shift reports, provided feedback, and sent reports to clients. Monitored security officers' activities to ensure proper patrols and adherence to duties. Managed phone lines, addressing customer service calls from residents/tenants. Reviewed job applications, scheduled interviews for selected candidates, and generated prospect lists. Software/Tools Used: TrackTik BambooHR Google Sheets Grasshopper WORK EXPERIENCE (CONTINUED) Fast House Buyers - US Real Estate Investment Jul 2022 - Jan 2024 Lead Coordinator: Facilitated seamless movement of leads across various departments, ensuring efficient progression through all stages. Coordinated inter-departmental efforts to guarantee thorough handling of all leads. Implemented task deadlines and monitored their completion within designated timeframes. Established and managed ClickUp Workspaces, Spaces, Lists, and Tasks. Provided daily oversight of ClickUp Workspaces, optimizing organization and workflow efficiency. Developed automated processes for repetitive tasks, allowing employees to focus on highpriority work. Created and implemented templates for standardized procedures. Orchestrated collaboration between teams to enhance work efficiency and progress. Managed email inbox and provided ClickUp training for new hires. Produced training materials including videos and FAQs for future hires, streamlining onboarding processes. Generated reports utilizing G-Sheets and extracted property deed and tax information. Conducted property qualification, basic property comping, and website scrubbing. Manager: Oversaw and supervised the Qualifying Department, establishing structured workflows to ensure organized and error-free operations. Developed checklists and workflows to streamline departmental processes. Conducted training, evaluation, retraining, and in-flight coaching for team members. Performed quality assurance checks to maintain service standards. Facilitated individual or collective team meetings to address personnel and work-related issues. Analyzed key performance indicators (KPIs) and monitored team performance. Participated in weekly meetings with co-managers to discuss company growth. Provided regular updates and progress reports to the CEO. Software/Tools Used: ClickUp Excel CalltrackingMetrics Streak Google Apps (Sheets, Chat, Meet, Docs, Keep Notes) Land ID (Formerly Mapright) MLS Redfin PropStream SkipGenie Lastpass WORK EXPERIENCE (CONTINUED) Exit Flagship Realty - US Brokerage and Property Management Company Sep 2020 - Jun 2022 Admin Assistant: Managed Sierra Interactive input/client management tasks. Handled bookkeeping tasks including Quickbooks transactions and financial reporting. Managed SISU input and agent profile management. Oversaw Mojo input management and agent contact updates. Managed calendar appointments and updates, including Zoom links creation and sharing. Handled Dotloop management, including adding/updating loops and document management. Managed Smartsheet for updating appointment statuses and geotagging photos. Conducted property details and tax inquiries. Software/Tools Used: Sierra Interactive Quickbooks Tenant Cloud Dotloop SISU MojoDialer Smartsheet Google Calendar KTM Giftshop - E-Commerce Store Mar 2020 - Nov 2020 Admin Assistant: Virtual Assistant: Conducted product hunting and sourcing for the e-commerce store. Performed keyword research and product listing. Managed shipments and warehouse operations. Handled Amazon SellerCentral account management. Software/Tools Used: Amazon SellerCentral Google Sheets Alibaba.com JungleScout Helium10 Google Trends