Mona Rose Perey

MONA ROSE D. PEREY ADMINISTRATIVE ASSISTANT +63-(915)- |-|Alfonso, Cavite, Philippines www.linkedin.com/in/it-s-mona-roseee-b262b4232 https://www.onlinejobs.ph/jobseekers/info/- PROFILE SUMMARY: I’m a Virtual Assistant and Call Center Agent with over 3 years of experience in admin support, customer service, and remote work. I’m skilled in handling calendars, emails, CRM systems, and phone calls with care and professionalism. My background in call centers, front office admin, and appraisal coordination has strengthened my communication and organizational skills. I’m good at multitasking, managing time, and helping businesses stay organized. SKILLS AND EXPERTISE: • Excellent Communication Skills • Effective Time Management • Confidentiality and Discretion • Excellent Customer Service • Collaboration and Teamwork • Problem Solving • Attention to Detail • Office Tools and Productivity Software • Project Management and Collaboration Tools • Computer Literacy WORK EXPERIENCES: Full time – Front Office Admin Virtual Assistant I Appraisal Coordinator (May 2025 – Aug. 2025) TruHome Appraisal Meridian, Idaho USA • Efficiently manage administrative operations, including data entry, appointment scheduling, remote front desk support through client communication and inquiry handling (from lenders, owners, sellers, and buyers), appraisal report documentation, calendar management for inspectors, email management for appraisal orders, property rate quoting, and overall remote front office support to ensure smooth and efficient business operations. Full-time – Remote Customer Experience Agent (Sept. 2022 – Apr. 2025) Alorica Philippines Inc. Muntinlupa City, Philippines • Managed inbound calls, live chat interactions, and email correspondence for a U.S.-based food delivery service, ensuring efficient service while addressing customer inquiries, complaints, and requests. • Consistently met and exceeded performance metrics, including average handle time and customer satisfaction scores. Received multiple “Top Performer” and “Top Attendance” awards for outstanding performance and positive customer feedback. Full-time – In house/Onsite Front Office Agent (Jan. 2022 – Aug. 2022) Splendido Hotel Batangas City, Philippines • Answered calls, responded to emails, and maintained organized records. Managed reservations, room assignments, and billing inquiries while ensuring accuracy in all data entry. • Addressed concerns, resolved complaints, and ensured a positive customer experience. Full-time - Inhouse/Onsite Cashier (Oct. 2018 – Jul. 2019) Skyranch Tagaytay Tagaytay City, Philippines • Operate the POS cash register, ensure accurate pricing, and answer customer inquiries. EDUCATION: • Tertiary: • 2019 – 2021 Bachelor of Science in Business Administration Major in Human Resources Development Management Tagaytay City, Philippines • Secondary: • 2016 – 2018 Olivarez College Tagaytay (Senior Highschool) Tagaytay City, Philippines TOOLS AND PROFICIENCY: · Google Workspace · Microsoft Products · Social Media · Filmora · ChatGPT · Asana · Monday.com · Slack · RingCentral · Appraisal Portals · Zillow · Google Drive · Microsoft Teams · Google Meet · Zoom · Calendly · Google Calendar · Hubstaff · Salesforce · Canva · Capcut · Loom I hereby certify that the facts contained in this resume are true and complete to the best of my knowledge and belief. Sincerely yours, Mona Rose D. Perey.